Posts Tagged :

COVID-19

BREAKING: Independent Hotel Show 2020 forced to cancel

730 565 Hamish Kilburn
BREAKING: Independent Hotel Show 2020 forced to cancel

The organisers of Independent Hotel Show Amsterdam have made the difficult yet responsible decision to cancel this year’s physical show in response the global pandemic of COVID–19…

The Independent Hotel Show Amsterdam 2020, which was originally due to take place in March 17 – 18 but was then postpostend until June 24 – 25, has now been cancelled due to the coronavirus outbreak.

In a statement, the show organisers said: “It is with deep sadness and heavy hearts that we must inform you that, due to the ongoing coronavirus (COVID-19) pandemic, Independent Hotel Show Amsterdam 2020 is cancelled and will no longer take place on 24-25 June at RAI Amsterdam, as planned.

“We hoped that postponing the event until June would have provided enough time for life to return to normal, but unfortunately this has not been the case. We understand the significant impact coronavirus (COVID-19) is having across the entire hotel and hospitality industry and offer our support in these challenging times.

“Please rest assured that all paid for tickets will be refunded in due course so please bear with us as we get these processed.

“We are truly in awe of the resilience, innovation and kindness that we have seen by so many within our industry.”

In order to keep in touch with its audience, the show has said that over the next few months, it will be sharing stories from suppliers and hoteliers that are thinking differently and offering advice on how to stay ahead in this current climate. In addition, on June 24, the date Independent Hotel Show Amsterdam should have taken place, the event will be running a free one-day online webinar series, featuring many of the speakers who were due to speak at the event. If you are interested, you can register your interest on the website. 

Main image credit: Independent Hotel Show Amsterdam 2019

The hospitality social media campaign sweeping the nation

730 565 Hamish Kilburn
The hospitality social media campaign sweeping the nation

James & Cranwell, a luxury hospitality headhunters company, has presented the ‘Hospitality 4 Heroes Challenge’ in aid of NHS workers during the COVID–19 pandemic…

The Hospitality 4 Heroes Challenge is a simple social media champaign that has emerged during the COVID–19 pandemic with the aim to raise funds for the NHS front line workers.

Set up by Warren James and Matthew Cranwell, the campaign asks the nation to upload a short video on social media doing something related to hospitality. Viewers will then be able to click a link which will direct them to a GoFundMe page that has been set up to support the NHS Charities Together Covid-19 Appeal.

“This is our way of giving back to the incredible superheroes at the NHS,” explained Warren James in the video that launched the initiative.

How to join the campaign:

  1. Upload a short video to introduce yourself, followed by a ‘how to’ video of your chosen hospitality-related challenge
  2. Share on your social media accounts, including the GoFundMe link and the hashtag #hospitality4heroes
  3. Tag three people in the post who then have 24 hours to complete their own challenge

The target is to raise £10,000 through the Hospitality for Heroes Challenge. “Whilst everyone’s priority is staying home and staying safe, we know that everyone is looking for ways to help,” the duo explain on the GoFundMe page. “We believe the Hospitality for Heroes Challenge is a powerful way to do that, whilst having some fun in the safety of your own home.”

The duo nominated Michael Bonsor (Managing Director of Rosewood London), Tom Booton (Head Chef of The Grill at The Dorchester) and Thomas Kochs (Managing Director of Corinthia London). Other individuals who have completed their challenges include Vincenzo Arnese (Head Sommelier at Dinner by Heston Blumenthal) and Martin Siska (Director of Scarfes Bar). The campaign is attracting the wide-spread attention of the industry as social media continues to play a crucial role during the COVID–19 pandemic.

The NHS Charities Together represents 140 member NHS charities throughout the UK, and funds from its COVID–19 appeal will help support the health and wellbeing of NHS staff and volunteers supporting COVID–19 patients in ways above and beyond that which NHS funding can ordinarily provide, including wellbeing packs and costs associated with travel, parking, accommodation and volunteer expenses.

Main image credit: Hospitality 4 Heroes

1 million room nights donated across America during COVID-19 Pandemic

730 565 Hamish Kilburn
1 million room nights donated across America during COVID-19 Pandemic

Hilton and American Express will donate one million hotel room rights across the USA to frontline medical professionals leading the fight against COVID-19 pandemic…

Beginning next week, Hilton and American Express will make rooms available without charge to doctors, nurses, EMTs, paramedics and other frontline medical staff who need a place to sleep, recharge or isolate from their families through the end of May.

Hilton is initially working with 10 associations who collectively represent more than one million healthcare workers to provide access to the program, designed to support individuals who would otherwise have to spend their own money on accommodations.

“During this crisis, we have seen so many examples of medical professionals working in the most challenging circumstances, sacrificing their own needs for the greater good. They truly are heroes,” said Hilton President and CEO, Christopher J. Nassetta. “We are honored to extend our Hilton hospitality to them during this difficult time.”

American Express, Hilton’s long-standing strategic partner, is investing alongside Hilton in the donation of the hotel rooms, which will be provided at or below cost by Hilton’s network of independent owners and franchisees.

“Our medical workers who are courageously and selflessly serving on the frontlines in the coronavirus crisis represent the best of who we are,” said American Express Chairman and CEO, Stephen J. Squeri. “We’re honoured to support this initiative with our longtime partner, Hilton, to provide the heroes in our communities a place to rest, recharge and help keep their loved ones safe during this time.”

William Jaquis, MD, FACEP, president of the American College of Emergency Physicians, said the room donation will be welcome relief for the thousands of medical staff enduring long hours under challenging circumstances.

“Knowing that there is a safe, clean and comfortable hotel room waiting for you at the end of a long shift can make all the difference in the world right now,” Dr. Jaquis said. “The kind of compassion and caring that Hilton and American Express are offering has never been more welcome.”

Rooms will be available across a variety of Hilton brands, including Hampton by Hilton, Hilton Garden Inn, DoubleTree by Hilton and others. Hotels will be staffed by Team Members who have received additional training on relevant health and safety measures to safeguard their own and their guests’ well-being. Hotel rooms and common areas will continue to be sanitised using industrial grade cleaners and updated cleaning protocols. In some high-demand locations, room availability may be limited at times. Nassetta credited owners from Hilton’s portfolio for joining the effort. “Across the United States, owners of Hilton hotels of every brand are eager to support their communities and be part of the solution. They have been instrumental in making this response possible.”

Main image credit: Hilton/American Express

FEATURE: COVID–19 pandemic is forcing an evolution in wellness

730 565 Hamish Kilburn
FEATURE: COVID–19 pandemic is forcing an evolution in wellness

When we eventually return to ‘normal’ life following the worldwide pandemic of COVID–19, we will all have become acutely aware of how Mother Nature can rapidly alter the status quo and severely affect each and every one of us; where we go, who we see, what we do. Room to Breathe gives Hotel Designs an insight on what might change…

There’s no doubt about it, the personal and commercial effects of the current outbreak will be felt for years to come.

Personal and social hygiene awareness has increased exponentially, with a growing scepticism of what and what is not clean.

Whether we are at our workplace, attending leisure facilities or travelling for business or pleasure, we all now have a heightened awareness of how we interact and will now expect and demand a higher level of service from providers that takes cognisance of the perceived risks as a result of this. Put simply, COVID–19 will change the way we work, how we live and how and where we travel.

Image credit: Room to Breathe

Few markets have felt the full force of this pandemic more than the hospitality sector. It has decimated trade, scattered the labour force and threatened the very existence of the supply chain. Travellers, holiday makers and businesspeople alike will now become even more difficult to satisfy and will seek to be given as much reassurance as possible.

A single night stay becomes your biggest issue as each and every night your new customer requires that peace of mind that your room is as safe as possible for them to stay in. Failure to address these new concerns could result in the long-term repeat visitor more likely to ‘go somewhere else next time’.

“By taking steps to show your commitment to your customers’ health and wellbeing is now, more than ever, of paramount importance.”

Family on bed

Image credit: Room to Breathe

Capturing this feeling of assured safety every time must be seen as the focal point for Customer Satisfaction.

What can be done?

So what can the hospitality sector do to insulate itself from the aftershock of COVID–19 and prepare for the inevitable increase in customer demands? What can be done to provide that ‘peace of mind’ that is desired?

Is carrying out the same cleaning protocols more frequently by an already stretched housekeeping department going to provide the reassurance required? In a word, no.

By taking steps to show your commitment to your customers’ health and wellbeing is now, more than ever, of paramount importance.

Image credit: Room to Breathe

A cleaner solution

A new approach to a new problem must be the way forward. It needs to address the worries and concerns of your customers but must, just as importantly, be cost effective. Imagine the cost of a ‘deep clean’ between every guest. This is neither practical nor affordable.

This is where Room to Breathe comes into its own. By providing a room that can demonstrate continuous and permanent ‘self-cleaning’ provision, you can provide customers with an unrivalled level of service and commitment to their needs and concerns.

“Room to Breathe also kills 99.99 per cent of viruses and bacteria, including coronaviruses.”

Originally developed to provide safe, clean accommodation for the millions of travellers who have a hypersensitivity to various toxins, pathogens and allergens, Room to Breathe also kills 99.99 per cent of viruses and bacteria, including coronaviruses (incl. influenza, SARS, MERS).

Step One – deep clean

An initial industrial air purge followed by a combination of steam cleaning above 40℃, ultra-low-penetration air (UPLA) vacuuming and the application of our unique decontamination fluid which is deadly to pathogens (but is safe to all higher living organisms) is fogged into the area ensuring every surface coated.

Additionally, by using innovative UV technology we can rid mattresses, pillows and soft furnishings of undesirable micro-organisms within seconds.

Fogger in room

Image credit: Room to Breathe

Step Two – Anti-microbial coating

Once the area has been decontaminated, our antimicrobial coating ‘BioTouch’, will be is applied. The BioTouch formula bonds to a clean surface and when viruses and bacteria land on the protected surface, the cellular structure is ruptured (not poisoned) and becomes defunct.

The only way BioTouch can be removed is by it being chipped off. Where there is a risk of this, on door handles, light switches for example, we can easily reapply to maintain the coatings efficiency.

Step three – Bedding and soft furnishings

Using our own unique formula, Protext solution provides a layer of invisible protection which permanently interrupts the life cycle of dust mites and bed bugs.

Our method avoids the use of toxins so whilst lethal to bugs and mites does not pose a risk to the client. This is also applied to all fabrics and soft furnishings.

Step Four – continuous air sanification. 

Installing filterless air sanifiers provides the final level of protection. Using technology originally developed by NASA, our sanifiers seek out contaminants and pathogens within the air and on surfaces and neutralise them.

By applying this four step process, we not only eradicate 99.99 per cent of viruses and bacteria, we also provide a continuous level of protection in between our Deep Clean processes.

Certification

On completion certification is provided and displayed either outside or within the room to provide that peace of mind to Customers and employees alike.

A Room Information Pack is provided for guests to simply explain the RTB system, providing that peace of mind. In order to maintain the certification, Steps One and Two are carried out every four months in accordance with our terms and conditions.

On-site training is also provided to Housekeeping staff in order to ensure the efficacy of the RTB system is maintained. This is no more onerous to staff and in fact will simplify their cleaning protocols.

Cost 

Based on an occupancy of 72 per cent, our cost model demonstrates that a ROI of 100 per cent can be achieved in the first year with a surcharge of just £15 per night per room.

We truly believe Room to Breathe is the next step in the evolution of the hospitality market. Our processes not only provide protection from unseen pathogens but are also proven to improve cognitive function, enable better quality of sleep and promote overall wellbeing.

So whether you are wanting ensure the highest level of protection for your customers or are looking to capture the untapped market for those travellers with intolerances or allergies then Room to Breathe could well be the answer.

Room to Breathe is one of our recommended suppliers. To keep up to date with their news, click here. And, if you are interested in becoming one of our recommended suppliers, please email Katy Phillips by clicking here.

Main image credit: Room to Breathe

BREAKING: Salone del Mobile postponed until 2021

730 565 Hamish Kilburn
BREAKING: Salone del Mobile postponed until 2021

The 2020 edition of the Salone del Mobile.Milano has been suspended to 2021 due to the COVID–19 pandemic…

Just weeks after Salone del Mobile.Milano was postponed from April until June of 2020, due to the outbreak of COVID–19, the organisers of the event have now announced that the event has been further suspended until April of 2021. 

Salone del Mobile.Milano, which is the world’s largest and arguably most visible furniture fair in the international design calendar, will now take place between April 13 – 18 2021.

The decision to postpone was made by the Board of the Salone del Mobile.Milano in light of the ongoing coronavirus pandemic that is spreading to almost every country in the world.

In a statement, the show’s organisers said: “Although we were determined to keep to the June date, to allow the annual event to take place as planned, the present, unprecedented circumstances and medium-term uncertainties now mean that this year’s Salone can no longer go ahead.

“The 2021 edition, which will celebrate the 60th anniversary of the Salone, will be a special event for the entire sector. For the first time ever, all the biennial exhibitions will be held in conjunction with the Salone Internazionale del Mobile, the International Furnishing Accessories Exhibition, Workplace3.0, S.Project and SaloneSatellite. This means that EuroCucina, FTK – Technology For the Kitchen and the International Bathroom Exhibition will also take place next year, along with Euroluce, which was already scheduled for 2021.” 

The sector-wide trade fair is said to represent a fresh opportunity to pull together to revitalise our businesses, the entire supply chain that works in synergy with the Salone, and Milan. 

This is breaking news, more to follow…

Main image credit: Salone del Mobile.Milano/Andrea Mariani

Hotel Designs launches new initiative to help businesses through uncertain times

730 565 Hamish Kilburn
Hotel Designs launches new initiative to help businesses through uncertain times

The industry’s leading online platform, Hotel Designs, has launched a three-month introductory offer for companies, as the leading international hotel design website continues to support the hospitality industry…

In direct response to the COVID–19 pandemic, Hotel Designs has launched an ‘Industry Support Package’ to help brands to engage with the hospitality sector spanning designers, architects, hoteliers, developers and those that supply to the industry during the testing months that lie ahead.

“The aim of this three-month package is to simply support businesses that have been effected by the COVID–19 outbreak and that require a springboard of support,” explained publisher Katy Phillips. “While the hospitality market adapts, the ‘Industry Support Package’ will enable brands from all sectors of the market to share their latest news to our highly engaged readers via our various online platforms.”

The Industry Support Package, which is just £99 + VAT, includes: 

  • A comprehensive company profile page on Hotel Designs website to include full company details, contact information, product imagery etc.
  • Editorial coverage on the Hotel Designs website for a three-month period
  • Contribution to Hotel Designs’ ‘Spotlight On’ monthly editorial features
  • Social media support across all social channels – reaching more than 20,000 users
  • Exposure within Hotel Designs weekly e-newsletter sent to more than 12,000 recipients

The package is only available to new clients, and to take advantage of the offer, companies will need to be book by EOP on Friday, April 3, with activity commencing no later than Monday, April 13. 

If you would like to take advantage of this offer, please email Katy Phillips or call +44 (0)1992 374050.

Editor Checks In: The hospitality industry fights back

730 565 Hamish Kilburn
Editor Checks In: The hospitality industry fights back

In his monthly column, editor Hamish Kilburn, like others, is self-isolating. He is reflecting on where it all went wrong – and, crucially, how we can make it right again for the hospitality industry. In the eye of the COVID–19 storm, which will pass, he finds himself praising the hospitality industry for showing compassion and versatility in uncertain times…

It’s amazing – and equally devastating – to witness just how quickly things can change on the international hospitality scene. Just a few weeks ago, I was on stage at HRC in London presenting to a crowded audience how, because of new technology and the evolutions of social media, competition is no longer just on a hotel’s doorstep. And here I am, writing my monthly Editor’s Letter, as the United Kingdom, like other countries around the world, is in lockdown following the Pandemic outbreak of COVID-19. The doors into nations are firmly closed, social distancing guidelines have been set and new measures are being put into action in order to slow down the spread of the virus.

“Mother nature has simply had enough – she has sent us all to our rooms to think about what we have done.”

Meanwhile, face-to-face interactions, which have been a key element for our socially driven industry since the dawn of time, are restricted, and we are all well and truly on our knees. Major events such as Independent Hotel Show Amsterdam, Clerkenwell Design Week, Salone del Mobile in Milan and Hotel Summit were all compelled to postpone when the outbreak became a pandemic. Even the Olympics, the largest sporting event on the planet, is stuck in the traffic jam of uncertainty and will not make it time for 2020.

Mother nature has simply had enough – she has sent us all to our rooms to think about what we have done ­– and it’s time to reflect on how we can respond to the global catastrophe.

Lessons for the wellbeing of earth can surely be learned from this. In just days of the countries closing their borders and going into lockdown, both China and Italy recorded major declines in nitrogen dioxide – a serious air pollutant and powerful warming chemical – as a direct result of reducing industrial activity and car journeys.

Elsewhere, locals in Venice noticed a significant improvement in the water quality of the iconic canals that flow through through the city as the area was cleared of tourists.

With millions of people now in isolation around the world, social media and technology is playing a leading role in order to help people interact, entertain and be kept informed of news as well as vital government instructions.

“In times of crisis, we become stronger than we thought we were.”

Neighbours have united once more, with residents seen singing and applauding health workers from balconies. As I type, my best friend, who owns her own tattoo studio, is currently delivering vital medicine to the sick and elderly in and around her community in the wake of having to temporarily close down her local business. In times of crisis, we become stronger than we thought we were.

The selfless acts of kindness don’t end there. The hospitality industry, despite being one of the most affected in this crisis, is fighting hard to prevent the spread of COVID–19, and I am totally overwhelmed with pride to see how adaptable our market is. One by one, hotel chains, brands and boutique independents are unveiling how they innovatively plan to help fight the invisible enemy of COVID-19.

The last few weeks have raised a lot of questions about the future design of hotels: should we encourage guests to gather in public spaces, should we introduce working-from-home measures and is touchless technology the way forward? As things are changing day-by-day as we are all told to #stayhome, this will no-doubt make us think deeper about how we can meaningfully design and open better social spaces for all.

To be honest, I am at a loss for words, which, for anyone who knows me, is really saying something. I cannot predict what happens next, but from all of us at Hotel Designs HQ, we wish for you all to remain safe during this unpredictable period. And remember, storms don’t last forever. If it’s any consolation, the whole world is going to need a holiday when all this is over.

Feel free to keep in touch with our team on Twitter, Facebook or LinkedIn, and let us all distribute the weight of this disruption evenly, because we are all in this fight together.

Editor, Hotel Designs

How the hospitality industry is responding to COVID–19 pandemic

730 565 Hamish Kilburn
How the hospitality industry is responding to COVID–19 pandemic

As the world settles in to the realities of lockdown, editor Hamish Kilburn has noticed a number of hospitality brands going above and beyond to help prevent the spread of COVID–19…

The industry may be on its knees financially, with hotels having to remain shut following the outbreak of COVID–19, but the spirit of hospitality around the world has arguably never been stronger.

With borders to nations closed, and new measures being put in place to further extend social distancing, the tourism and hospitality industries have suffered most – hotels, restaurants and other venues have had to temporarily lock their businesses down.

In this time, however, the true spirit of hospitality has led to hotels and hotel chains to do amazing things. Here are just some of the ways in which the hospitality industry is selflessly helping to prevent the spread of COVID–19.

Offering free rooms to the NHS

Image credit: Stock Exchange Hotel

One of the first in the hospitality sector to offer its help, Gary Neville and Ryan Giggs announced that they were temporarily closing their two Manchester-based hotels in order to offer their rooms to the NHS for free. Hotel Football and Stock Exchange Hotel, which will shelter MEET UP North on July 6, have started a trend for other hotels, brands and chains to follow on from.

“The company is working with its team to put a package in place for all staff members for the months ahead, following which the hope is that things would have returned to normal,” they said in a statement. “While health and safety remain the company’s primarily concern the economic situation of each individual team member is also being given utmost priority.”

Lighting up communities with symbols of hope, and offering rooms to the homeless

The meaningful plot thickens daily with the IHG. Firstly, the major hotel group reacted amplified a statement of hope by lighting up many of its empty rooms with signs of love as the world faces prospect of lockdown. In addition, the group then announced that it was going to waive cancellation feels until the end of April. Most recently, though, the hotel group is working with the Mayor of London and the government to offer 300 of its hotel rooms to the homeless to self-isolate during the COVID–19 crisis.

Transforming hotels into hospitals

Following the recent outbreak of COVID-19 in the UK, major hotel chains are in discussions with the government about transforming their properties into temporary NHS hospitals, The Guardian reports. Best Western, Hilton, Holiday Inn, Travelodge and Whitbread’s Premier Inn chain are among the operators discussing  the logistics of closing their hotels to the public so that spaces can be given to vulnerable groups who are at a heightened risk of contracting the virus in the coming months.

In response to the coronavirus pandemic, ILUNION Hotels has placed its hotel chain at the disposal of the Community of Madrid’s political and health authorities to take in patients across its three Madrid properties with mild cases of coronavirus, who need to isolate themselves during the coming weeks and cannot do so in their own homes. ILUNION believes that “at this time society needs every institution and company to rise to the occasion.” Moreover, ILUNION Hotels are planning on presenting the same proposal to other regions across Spain, offering a safe place for patients to spend their isolation, without putting friends and family at risk.

Donations of food and space

In order to help local communities to battle through the coronavirus crisis, brands and hotels such as Handpicked Hotels, Michel Reybier Hospitality, Ocean House and Bespoke Hotels have also welcomed in the community by donating food and offering safe spaces for the elderly as the outbreak of COVID–19 progresses.

Ocean House in Rhode Island has said it will deploy its Ocean House Management Food Truck, which will go to the same place three times a week, until May 31.

Meanwhile, back in the UK, Bespoke Hotels’ Cotswolds House, The Lyndene Hotel, Oddfellows Chester, Branston Hall Hotel, Green Dragon on Herford and Ennerdale Hotel are all offering food bans and/or afternoon teas for local care homes. “Given the current circumstances, we cannot let our food and beverage go to waste without helping those in need”, commented Robin Sheppard, CEO of Bespoke Hotels. “We have an active community and local charities in each region – we must work together and be kind to one another during these unprecedented times.”

Please email Hamish Kilburn, or tweet us @HotelDesigns, if you have a story you would like us to share about a hotel or brand that is doing something incredible in order to help fight the spread of COVID–19.

Main image credit: Pixabay

Spain has closed all hotels to fight COVID–19 spread

730 565 Hamish Kilburn
Spain has closed all hotels to fight COVID–19 spread

Today, for the first time (in well) ever, Spain has ordered all hotels and tourism accommodation in the country to close as it ups its efforts to fight against the spread of Coronavirus COVID–19…

Spain has taken further measures to prevent the spread of Coronavirus COVID–19 by announcing that all hotels in Spain will close today.

Spain is among the European countries that has been worst affected in the ever-evolving coronavirus pandemic, with 33,098 cases recorded cases and 2,206 deaths so far.

The virus has now spread to all Spanish regions, with Madrid suffering the highest number of cases with 9,702 people. The impact in the northern regions of Catalonia and Basque Country was also significant, with 4,700 thousand and 2,000 cases respectively.

Like the UK government, the Spanish authorities have been reported to be planning on turning empty hotels into temporary hospitals, to help ease pressure on the country’s healthcare system.

The country has been in lockdown since March 14, which restricts people from leaving their homes other than to buy food, medicine, to seek medical help or travel to and from work.

Main image credit: Pixabay

Hotels that are self-isolating in style (part 2)

730 565 Hamish Kilburn
Hotels that are self-isolating in style (part 2)

While the entire world continues to feel the effects of the COVID-19 pandemic, Hotel Designs is turning up the temperature on the editorial desk. Part two in the series ‘Hotels that are self-isolating in style’ takes editor Hamish Kilburn on a journey of discovery without his feet even leaving the ground… 

The industry has really taken a hit from COVID-19. While some hotel groups are in talks to transform their hotels into hospitals, others are shining as beacons of hope for locals in lockdown.

The outbreak is also taking its toll on the major trade events that the industry was looking forward to attending; MEET UP London and Clerkenwell Design Week are the latest events that have been forced to postpone until later in the year.

Following on from part one in this series, Hotel Designs has taken the baton in this unfair relay to maintain a steady pace of inspirational stories in order to keep moral in the industry high. If you are understandably lacking Monday motivation, just think that once all this is over everybody is going to be booking – and needing – a holiday. Here are a few gems that are naturally self-isolating in style.

Aristi Mountain Resort & Villas, Greece

‘Off the beaten track’, and then some, Aristi Mountain Resort and Villas is the perfect location for travellers who are looking for some adventure as well as some relaxation – think the opposite of a Greek package beech holiday. Situated in west Zagori, Epirus in north-western Greece, Aristi Mountain Resort & Villas is home to luxurious accommodation set within a wild and rugged landscape.

Hotel Lou Pinet, Saint Tropez, France

Soft-lit guestroom

Image credit: Hotel Lou Pinet

Captivated by the location to this day, the Pariente family, which recently opened Le Coucou in Meribel, took over the Hotel Lou Pinet in 2017 and completely transformed it with the help of the ultimate dream team. Charles Zana was invited in to be responsible for the architecture, landscape designer Jean Mus was called up to work his magic in the gardens, while the restaurant BeefBar was imagined and created by Riccardo Giraudi. The result is a luxury boutique hotel that works in harmony when it comes to both style and service.

Marbella Elix, Corfu, Greece

Greek interiors inside suite overlooking sea

Image credit: Marbella Collection

The soon-to-open Marbella Mix will become MarBella Collection’s first property to open outside the mainland of Greece. Like all motherships when it comes to leaving the nest, its children (of hotels in this case) can’t fly too far from the nest. The new hotel will find its home in the rugged mountains within the resort-studded shoreline of Corfo.

Eclipse at Half Moon, Montego Bay, Jamaica

Large, spacious and locally sourced lobby

Image credit: Eclipse at Half Moon

Opened earlier this month, and nestled on the 400-acre Half Moon property, between the lush rolling hills of Montego Bay and the glistening Caribbean Sea, Eclipse at Half Moon is a celebration of authentic Jamaican culture and its surrounding natural beauty. The most luxurious addition to the Caribbean in a generation, the resort features 57 new beautifully appointed accommodations, a natural swimming cove, seven bars and restaurants, and a stunning infinity-edge pool with views of the Caribbean Sea.

The heart of the resort is the Great House, the property’s new reception area, marked by a large Gaungo Tree which was carefully replanted to ensure natural and mature surroundings. Inspired by traditional Jamaican design and the history of the property, the Great House is decorated with elegant shutters, vibrant colours and vintage photographs from Half Moon’s founding families.

Joali Maldives

Pool overlooking endless ocean in the maldives

Image credit: Joali Maldives

One of the Maldives’ few independent luxury hotels, Joali was designed around each and every palm tree on the island of Muravandhoo in the unspoilt Raa Atoll. A collective of young international artists from all over the world including Porky Hefer, who has worked with the Leonardo DiCaprio Foundation, and Misha Kahn, were commissioned to create an array of eco-inspired pieces of immersive art for Joali, made from natural and sustainable materials and each with an environmental message. Guests receive a map to the resort’s ‘art trail’ on arrival, including an underwater coral mosaic museum that can be experienced when snorkelling, a giant Manta ray shaped treehouse among the palms for sunset cocktails and special dinners and a hanging, woven heron’s head on the beach that guests can sit inside and read a book.

 

Mullion Cove Hotel, England

Indoor pool with glass overlooking bay

Image caption/credit: The main indoor pool of the spa | Mullion Cove Hotel/Hart Miller Design

The clifftop retreat, Mullion Cove Hotel, with its infinity pool and stunning sea views enhances the hotel’s existing offering and marks a new chapter in its history. Hart Miller Design were selected to create a distinctive spa experience, unique to the South West of England. At the heart of the project is a contrast of scale – placing intimate human sensory experiences within a jaw-dropping natural location of rock, sea and elemental power. Japanese mountain retreats were taken as a key inspiration, grounded in ritual and symbolism.

Main image credit: Joali Maldives

Talks for hotels to be turned into temporary hospitals

730 565 Hamish Kilburn
Talks for hotels to be turned into temporary hospitals

Hotels are in logistic talks with the Government about giving up empty hotel rooms to vulnerable groups or medical professions…

The hospitality industry has proved time and time again that it is both adaptable and resilient. Following the recent outbreak of COVID-19 in the UK, major hotel chains are in discussions with the Government about transforming their properties into temporary NHS hospitals, The Guardian reports.

Best Western, Hilton, Holiday Inn, Travelodge and Whitbread’s Premier Inn chain are among the operators discussing  the logistics of closing their hotels to the public so that spaces can be given to vulnerable groups who are at a heightened risk of contracting the virus in the coming months.

The brand Best Western’s first hotel to be turned into a hospital support site is reported to open in south London next week, with every guestroom used to house lower-risk patients and NHS staff.

With 270 properties, Best Western is the largest independent hotel chain in the UK. Although details of the location of the first hotel to open next week are still confidential, The Guardian reported that a Best Western spokesman said: “However we are in conversations with a number of NHS hospitals and local authorities around the country to see if we can do something similar for them, to help provide accommodation for NHS staff, care workers, lower-risk patients and vulnerable people at this time, such as elderly and homeless people.”

The news comes after Stock Exchange Hotel in Manchester, which will host MEET UP North on July 6, opened it’s doors free of charge to health workers, freeing 176 beds for NHS employees and other medical staff. Meanwhile, IHG lit up its empty hotel rooms to display a symbol of love for locals in lockdown.

This is just the latest development on the UK hospitality scene as hotels around the country remain empty, while operators are thinking of resourceful ways to help the community, which after all is what true hospitality looks like.

Main image: Pixabay

IHG’s display of hope and love for locals in lockdown

730 565 Hamish Kilburn
IHG’s display of hope and love for locals in lockdown

The major hotel group IHG has amplified a statement of hope by lighting up many of its empty rooms with signs of love as the world faces prospect of lockdown. Editor Hamish Kilburn writes…

Last night, while the majority of hotels around the world remained empty as the industry suffers the consequences of the COVID-19 outbreak, IHG put out a sign of ‘love’ and ‘hope’ across many of its properties.

Locals in destinations such as Davos, Amsterdam and Berlin watched as heart symbols were formed from guestroom lights in the windows of empty properties.

The display came after the hotel group, which has more than 5,900 hotels and approximately 884,000 guestrooms in its franchise, updated its cancellation policy in the wake of the coronavirus pandemic. The group has now waived cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.

If you are a hotelier looking for answers, please read our recently published feature on how hotels can stay above the surface in uncertain times like these.

While the industry has temporarily fallen to its knees, as more and more nations announce lockdowns and self-isolation regulations, there is hope that the industry will bounce back eventually. After all, the world will need a holiday once this passes.

Image credit: Instagram/ems_at_cherries

SPECIAL FEATURE: Crisis mitigation – gaining back control of your hotel

730 565 Hamish Kilburn
SPECIAL FEATURE: Crisis mitigation – gaining back control of your hotel

COVID-19 has attacked, and crisis is looking through the door. What are the smart ways to manage your hotel during this crisis? How did we recover when something similar hit the industry in past? The experts at STAAH and the team at Guestjoy explore further… 

The occupancy rates in hotels have taken a hit, hotels are experiencing a dip, and major international events are being put on hold. Meanwhile, the travel industry has been grounded. The headlines surrounding COVID-19, and the daily updates from the Government, are worrying for the hospitality industry, which unsurprisingly sparked a petition doing the rounds.

However, we’ve been through things like this before, except the media coverage wasn’t so extensive and panic-inducing. Where is the swine flu, SARS or H1N1 now and how did hotelier deal during those outbreaks? Remember, websites often implement a pay-per-click rule, therefore spreading hysteria is beneficial for them.

Recessions naturally happen in economic cycles, however, and investing during a recession is an old ‘trick’ to make it through to the recovery period. If you want a quick course on that, check out Investopedia – investment during recession.

For our industry that we love serving, here are our tips to stay on top of your business

  • Stay flexible, give your guests what they ask for and provide an easy way for them to cancel their booking.
  • Don’t lower your rates too much, it will hurt your business. Focus on your extras and add-ons to make their stay better and exciting, and to encourage them not to cancel but reschedule where possible. (eg: Mother’s day is coming up!) As Sherri Kimes – Revenue Management Expert puts itWhile the pressure to reduce rates is understandable, hotels should exercise caution in manipulating rates because of the potential negative long-term effects on profitability and the hotel’s image.
  • Try new technologies. This is exactly the right time to invest and implement things that can potentially strengthen your presence on the market. You can still conduct business through the internet, e-mail, video conferencing, telephone and by other means.
  • Maintain high employee morale: Keep them enthusiastic and happy so your quality of service does not suffer. Keep all your employees informed about your decisions.
  • Invite your local community: Domestic travel could also provide you with revenue.
  • Create strategic partnerships – especially with your distribution channels (travel agents, OTAs, they might be willing to share a higher proportion of their business to you)
  • Focus on your loyalty program: Send out a newsletter to them, offer rewards or reduce the number of nights needed for a free stay. This will keep your loyal guests connected and encourage them to spend more in other outlets. Acquiring new customers can cost so much more, cut the coin on attracting new people and invest in your existing customers or domestic market.
  • Stop cutting costs! It will hurt customer satisfaction and the quality of the service. “Don’t reduce standards but add added value; guests are very sensitive to changes. Bad time is not forever and it could take a longer time to recover if you cut corners to save a buck!”
  • Keep your guests healthy. Take a look at how this Hong Kong-based hotel is informing guests.
  • If there is nothing else to do, and you have free time on your hands then train your staff, refurbish, or deal with those issues you have been putting on hold. Try to implement new technology and improve your hotel.

We hope these tips help you, let us know how you are coping and how is the current situation at your location! Tweet us @HotelDesigns

STAAH is one of our recommended suppliers. To keep up to date with their news, click here. And, if you are interested in becoming one of our recommended suppliers, please email  Katy Phillips by clicking here.

Main image credit: Pixabay

Petition for Government to support UK hospitality industry

730 565 Hamish Kilburn
Petition for Government to support UK hospitality industry

A petition has appeared online to call the government to support the UK’s hospitality industry through the Coronavirus crisis…

The hospitality industry, the third largest industry in the UK, is calling the Government for support as the Coronavirus crisis continues to affect individuals and businesses.

The petition, which can be signed here, states that the petition has been set up in the wake of the Government’s “total lack of responsibility” for the hospitality industry regarding the knock-on effects from the COVID-19 outbreak on individuals and businesses operating in the sector.

You can support the campaign and sign the petition here. 

It asking for a review of the following:

  • A clear support – financial and practical – laid out by the government for both staff and business owners alike
  • A decision from the government – because if we take the decision to close any form of insurance is no longer an option
  • Clarity for guests to ensure their safety
  • Transparency on timeline so businesses can prepare logistically and rationally for times ahead

Main image credit: Pixabay