IHG’s Hotel Indigo recently launched a new initiative to allow travellers to unlock the best experiences in Hotel Indigo destinations. To explore more, editor Hamish Kilburn caught up with Meredith Latham, Vice President, Global Hotel Indigo at IHG and Henry Reeve, Interior Design Director at IHG.
Hotel Indigo, which currently has more than 100 properties worldwide, has launched Clues to the Neighbourhood, which is a new concept that allows guests and locals to discover authentic experiences.
The new hospitality concept is a collection of items and artefacts that have been curated in partnership with historians, creative directors and artists, which are brought to life through artfully presented installations integrated into the hotel’s design. The clues allow travellers to explore a neighbourhood’s off-the-beaten-path experiences, whether that be a local museum, an unparalleled view, a music venue, a local boutique or a place where locals eat and drink.
To get more of an understanding into the new approach, and to find out more about the brand’s expansion plans, we sat down with Meredith Latham, Vice President, Global Hotel Indigo at IHG and Henry Reeve, Interior Design Director at IHG.
Hamish Kilburn: Can you explain how this concept marries up to Hotel Indigo’s brand values?
Meredith Latham: The purpose of Hotel Indigo is to ‘discover the world within the neighbourhood’, and each and every neighbourhood has a unique story. We deliberately launched Clues to the Neighbourhood in Stratford-upon-Avon, the birthplace of one of the greatest storytellers of all time, William Shakespeare.
HK: Henry, I know the depth of research that goes in to designing new Hotel Indigo properties? Is Clues of the Neighbourhood a way of giving guests that same information?
Henry Reeve: As you know, we spend a lot of time learning about cultures and what makes a destination special when designing a new hotel. We do want to ensure that those stories are relayed to our guests authentically. Therefore, we spend a lot of time in the design department explaining to the front-of-house staff why we have made certain design decisions, such as the lighting, the carpets and so on. Also, we want to create these hotels not just for our guests, but also for locals, because we want to create spaces that truly reflects the destination they are built in.
HK: How is Hotel Indigo ensuring it keeps its boutique status during the huge expansion?
ML: We have a tremendous amounts of new openings on the horizon. Each time we renovate or create a new hotel, we look at the local culture to ensure that everything is coming to life in the right way.
HK: Why is it so important for a brand like Hotel Indigo to ensure that design and service work in harmony?
HR: You simply can’t have beautiful design with terrible service, and design will only get you so far. Ensuring the two elements to work together is critical. I believe we have some of the best staff in the business that really truly reflect the brand and the area.
HK: When you are scouting for new properties, what are you looking for in an neighbourhood?
ML: We are looking for a place that will allow us to provide a Hotel Indigo experience, that allows our guests – the explorers – to find curated and special details. Generically speaking, city centres tend to have very rich stories.
HK: What’s been the most interesting thing you have learned so far about a Hotel Indigo neighbourhood?
HR: Stratford is fascinating, and not just for Shakespeare. For example, Pashley Bikes were made here, and we have taken the vernacular of the bike and integrated it into the hotel’s design.
ML: For me, the internet aborts the opportunity to find things out in person. We are hoping to take our guests the extra mile to learn something new about the area.
HK: What’s the most challenging part of curating something like this, on this scale?
HR: For all of our neighbourhoods, we want to go deeper into the community to find something that perhaps stands out, such as a local distillery or authentic craftsmanship. This obviously requires a lot of detailed research, which can perhaps be challenging but also equally rewarding.
Main image credit: Hotel Indigo