Tomorrow’s hotel technology unveiled at CES 2020

730 565 Hamish Kilburn
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Tomorrow’s hotel technology unveiled at CES 2020

With CES 2020 currently taking place in Las Vegas, Hotel Designs launches technology as its January Spotlight On by futuregazing at tomorrow’s products that are expected to further evolve the international hospitality scene (edited by Hamish Kilburn)…

Question: how far are you willing to stretch your imagination in search of finding the latest technology that will go on to further evolve – possibly even lead – the inner workings of the global hospitality industry?

Although great attempts have been made by hotel giants such as Hilton and tech experts such as Jason Bradbury to identify emerging technology trends, the reality is that predicting the hotel room of the future is like asking a toddler to complete a 1,000-piece puzzle, while blindfolded.

The industry, as a whole, has largely learned its lessons from the mistakes it made at the beginning of last decade, when too many hotels fell into the trap door (probably operated by a tablet) of adopting the smart home into the hotel market. Using ‘tech for the sake of tech’ to create gimmicky spaces proved to be a meaningless method to attract modern travellers. Thankfully, in 2020, we are operating in an era where less is certainly more when it comes to integrating technology into the hotel experience.

Tech genius’, forecasters and consumers are currently in Las Vegas to attend the annual CES 2020, which is regarded as the global stage for tech launches in all industries; it is where tomorrow’s products are being unveiled for the very first time. Inside the venues that are scattered all over the city are all the various pieces of the industry’s most complex jigsaw, which, when put together, will form the high-definition image – or at least a strong rendered representation – of what the future hotel will look like.

In order to make sense of the chaos from the show’s many previews and launches, here are Hotel Designs’ edited top five finds…

Alexa in the shower 

Render of grey shower with speaker on it

Image credit: Kohler

Claiming to be the latest in digital shower design, Kohler has launched a render of a showerhead that, if launched commercially, could mean the end of showering alone forever. Kohler Moxie showerhead pairs cleanliness with voice activation, with a removable smart speaker that clips into place.

Plants with personality

Image of yellow plant pot with a happy face and plant inside

Image credit: Lua

With awareness rising day-by-day around sustainability, the wonderful idea that a fully sustainable design-led guestroom is no longer an alien concept that won’t make it past the drawing board. Bringing the outdoors inside was a dominant interior design trend last year than, which is expected to progress in creative ways. One company making its mark is Lua, which wants to turn plants into pets. The product is a sensor-packed pot that shows animated faces to let consumers know when the foliage is thirsty, or in need of sunlight.

Robotic toilet assistants

pink background, robot carrying toilet roll

Image credit: Charmin

I know what you’re thinking. And yes, we have trialled hotel robots in the past and, currently, robots cannot replace human beings when it comes to meeting and greeting guests. However, considering the average person is expected to spend a year and half on the toilet, a question has been raised as to whether artificial intelligence could benefit us in the bathroom. Consumer goods specialist Procter & Gamble aims to modernise our bathroom behaviour with the company’s toilet paper brand, Charmin. Rollbot is a a self-balancing robot that connects to your phone and will deliver a fresh toilet roll directly to the user if they happen to find themselves in need at a crucial moment.

Boundless possibilities for TVs

Render of flat tv

Image credit: Samsung

Considering the year-on-year evolution in the technology – not to mention the demand among consumers – it is no surprise that TVs continue to be one of the most common talking points during CES 2020. This year’s show directed the spotlight on Samsung’s no-bezel edge-to-edge screen as well as LG’s product that rolls down from the ceiling after unveiling the world’s first rollable OLED TV last year in Milan.

Questionable fitness software

Image credit: EnvisonBody

Controversial for many, but interesting nonetheless as the demand for wellness travel continues to rise, EnvisionBody has launched a concept that will allow the consumer or guest to see what they would look like if they added more exercise into their lifestyle. The technology plans to work with gym equipment-makers to show idealised versions of users’ physiques as they work out.

Back on UK soil, Forum Events, the parent company of Hotel Designs, is beginning the new year with the opportunity to start conversations like no other by hosting the Hospitality Tech & Innovation Forum. If you are a supplier and would like to attend, please email Lisa Rose or call 07930 402303. If you are a delegate and would like to attend the event, please email either Emily Gallagher or Lucia Guilisano or call 01992 37485/94.

Alternatively, if you have a technology product that you would like to put on the editorial team’s radar, please email h.kilburn@forumevents.co.uk with images. 

Main image credit: Pixabay

Hamish Kilburn / 08.01.2020

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Fun fact: I’m usually the person friends rely on to organise trips, schedules, and group plans.

Workhighlights: Successfully coordinating events from planning through to delivery and seeing everything come together on the day.

Fun fact: I’m a keen cyclist and will happily bore people with copious amounts of cycling chat. My top cycling experience (so far) would have to be riding in the spectacular mountains of Crete.

Work highlights: Charles joined Forum Events in 2022. With a background in publishing, editorial media and events, Charles brings a wealth of experience to his role as Senior Production Manager. Having being involved with SPACE from the outset, he is excited to see the brand grow and develop.

Fun fact: People tell Sienna she gives off Bridget Jones vibes, and she loves to bake, always making sure there are shortbreads floating around the office

Work highlights: Sienna joined Forum Events & Media Group while studying Communications and Media, starting in the sales team where she managed and helped launch the first the PA Life Leading Venues of London SHOWCASE, where she built relationships with luxury venues across the capital. Drawn to the stories behind these spaces, she naturally transitioned into the editorial team, creating social media and editorial content. Upon graduating in June 2026, she is excited to be joining as Assistant Editor for Hotel Designs and SPACE.

Fun fact: When not working, Jess can usually be found tending to her kitchen garden in the Sussex countryside or foraging for herbs in the nearby woods. A keen grower, she recently studied a RHS Level 2 Diploma in the Principles of Horticulture during her spare time.

Work highlights: Jess joined SPACE magazine in 2022 and has since progressed from Assistant Editor to Editor. During this time, she has worked across many aspects of the publication – from shaping editorial strategy and overseeing operations to contributing to art direction and representing the brand on stage at industry events including Surface Design Show and WOW!house.

Alongside her role at SPACE, Jess has built a creative career spanning the arts, culture, design and travel sectors. Prior to joining the magazine, she spent more than a decade in the commercial art industry, in artist liaison, gallery management, and curating collections for the hospitality sector across hotels and cruise ships. During this time, she also worked on freelance projects as a writer, photographer, and creative content producer.
 
Jess studied photojournalism at London College of Communication and the Danish School of Media and Journalism and holds a first-class BA (Hons) in Culture, Criticism and Curation from Central Saint Martins.

Fun fact: Katy has spent years perfecting all kinds of accents and loves a good impersonation!

Work highlights: Katy has been with Hotel Designs since the beginning, way back in 2015 when Forum Events & Media Group acquired the brand.

During this time, she has fostered many meaningful relationships with clients from across the hospitality spectrum, as well as playing a pivotal role in the launch of The Brit List Awards, Hotel Designs MEET UPs, client-led roundtables and panel talks, brand and website redesigns, HD Wellness Sets, DESIGN POD podcast, Hotel Designs LIVE panel talk series, Accessible Design Talks and more. Katy is always on the lookout for the next opportunity to help grow the Hotel Designs brand even further.
 
Most recently Katy has stepped in to the role of Publisher at SPACE magazine, the printed bi-monthly publication focused on hotel design, architecture, and development.

Together these platforms offer a comprehensive 360-degree service encompassing digital media, print publishing, and live events – providing unparalleled value to advertisers, partners, and readers alike.