INDUSTRY INSIGHT: A warm welcome is everything!

730 565 Hamish Kilburn
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INDUSTRY INSIGHT: A warm welcome is everything!

With first impressions often making up a significant part of a guests experience, Darren Tothill, a consultant for Castrads, explains the importance of making your entrance warm in hospitality…

There is almost nothing worse than walking into a hotel – whether it’s for business or leisure purpose – to a frosty lobby or guestroom. By simply creating a welcoming experience that is warm and inviting will ensure that your guests’ time in your hotel starts the way in which you mean for it to continue.

Cast iron radiators from the likes of Castrads offer dependable performance, timeless style and versatility. Fully bespoke, we have an unrivalled range of models and finishes to work with practically any interior.

Our radiators are designed to fit right into properties of all ages. With unique finishes exclusive to Castrads, and stunning registered designs for products only we produce, there’s no shortage of options to add warmth and interest to your property.

We offer an unmatched range of finishes from our cost-effective signature range, which is designed to blend into every interior. Our Bare Metal collection provides truly artisan finishes. Furthermore, we work under license with Benjamin Moore, Little Greene and Farrow & Ball to provide the full palette from these prestigious paint companies.

For sophistication and control, we offer a carefully curated range of exquisitely crafted and finished valves to match your radiator. Thermostatic valves automatically control the heat of a room, saving money and fuel, while manual valves are the perfect choice where radiators should be either on or off.

lounge area with green sofa, geometric rug and iron cast radiator

Image credit: Castrads/My Hotel Chelsea

Genius smart valves allow granular control of every radiator in your hotel with AI-powered learning technology, smart valves can be individually colour matched to your cast iron radiator for the perfect finishing touch.

Genius Hub‘s technology also saves 20 – 30 per cent on your energy bills. The Genius Hub system allows you to reduce energy consumption by only heating each room of the building when it is needed. Whether you’re running a Bed & Breakfast, a Hotel or a Guest House, using tools like the Genius Hub will reduce your energy bills, save you money in the long run, and will help provide your customers with a much better service.

When The Culpeper pub, in Spitalfields, East London, refurbished its upper floors into a restaurant and boutique hotel, we collaborated with its designers on a finish called Bronze Verdigris that was custom-matched with the turquoise leather they were using for the upholstered banquettes.

My Hotel, in the heart of Chelsea, which is located a stone’s throw from our Fulham Rd showroom, came to us to match some of its existing cast iron radiators in the contemporary Victorian building. For this project, we used our Princess model which has a traditional school design with elegant flared feet and wide, open curves in a Pewter finish which matched the calm soothing palettes of each guest room.

Castrads is one of the brands that has taken advantage of our Industry Support Package. To keep up to date with supplier news, click here. And, if you are interested in also benefitting from this  three-month editorial package, please email Katy Phillips by clicking here.

Main image credit: Castrads/My Hotel Chelsea

Hamish Kilburn / 29.04.2020

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Fun fact: I’m usually the person friends rely on to organise trips, schedules, and group plans.

Workhighlights: Successfully coordinating events from planning through to delivery and seeing everything come together on the day.

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Fun fact: People tell Sienna she gives off Bridget Jones vibes, and she loves to bake, always making sure there are shortbreads floating around the office

Work highlights: Sienna joined Forum Events & Media Group while studying Communications and Media, starting in the sales team where she managed and helped launch the first the PA Life Leading Venues of London SHOWCASE, where she built relationships with luxury venues across the capital. Drawn to the stories behind these spaces, she naturally transitioned into the editorial team, creating social media and editorial content. Upon graduating in June 2026, she is excited to be joining as Assistant Editor for Hotel Designs and SPACE.

Fun fact: When not working, Jess can usually be found tending to her kitchen garden in the Sussex countryside or foraging for herbs in the nearby woods. A keen grower, she recently studied a RHS Level 2 Diploma in the Principles of Horticulture during her spare time.

Work highlights: Jess joined SPACE magazine in 2022 and has since progressed from Assistant Editor to Editor. During this time, she has worked across many aspects of the publication – from shaping editorial strategy and overseeing operations to contributing to art direction and representing the brand on stage at industry events including Surface Design Show and WOW!house.

Alongside her role at SPACE, Jess has built a creative career spanning the arts, culture, design and travel sectors. Prior to joining the magazine, she spent more than a decade in the commercial art industry, in artist liaison, gallery management, and curating collections for the hospitality sector across hotels and cruise ships. During this time, she also worked on freelance projects as a writer, photographer, and creative content producer.
 
Jess studied photojournalism at London College of Communication and the Danish School of Media and Journalism and holds a first-class BA (Hons) in Culture, Criticism and Curation from Central Saint Martins.

Fun fact: Katy has spent years perfecting all kinds of accents and loves a good impersonation!

Work highlights: Katy has been with Hotel Designs since the beginning, way back in 2015 when Forum Events & Media Group acquired the brand.

During this time, she has fostered many meaningful relationships with clients from across the hospitality spectrum, as well as playing a pivotal role in the launch of The Brit List Awards, Hotel Designs MEET UPs, client-led roundtables and panel talks, brand and website redesigns, HD Wellness Sets, DESIGN POD podcast, Hotel Designs LIVE panel talk series, Accessible Design Talks and more. Katy is always on the lookout for the next opportunity to help grow the Hotel Designs brand even further.
 
Most recently Katy has stepped in to the role of Publisher atSPACE magazine, the printed bi-monthly publication focused on hotel design, architecture, and development.
Together these platforms offer a comprehensive 360-degree service encompassing digital media, print publishing, and live events – providing unparalleled value to advertisers, partners, and readers alike.