Edwardian Hotels London has launched a new online and mobile check-in/check-out service across its portfolio of 12 hotels in the capital.
The service has been launched at the group’s 11 Radisson Blu Edwardian London Hotels and the May Fair Hotel, which it owns and manages. It follows a three-month trial period in which around one in four guests opted to test the service.
The web-based check-in, which can be accessed via a link sent to email or SMS, aims to give guests a “fast and convenient” check-in and check-out process.
On check-in, guests are able to choose preferences such as room type, proximity to lifts, a specific floor or room number and in-room amenities.
The service is part of a wider project to digitally transform the way the group engages with guests, and follows the launch of a robot concierge earlier this year.
Michael Mrini, director of IT, said: “We know that our guests’ time is very precious and they want their arrival at any of our hotels to go as seamlessly as possible. The option of checking in online or on mobile in advance of arrival lets them do that and pick up their key from concierge or guest relations.”
Guests who use the service can also check-out online, with invoices for their stay being sent directly to them via email.