Everything you need to know about hospitality salaries and staff expectations

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Everything you need to know about hospitality salaries and staff expectations

Salaries and conditions in hospitality can be a touchy subject. It’s sometimes hard to know exactly what your staff need — and expect — to do their jobs properly. Planday’s industry expert Jonne Tanskanen explains how you can get an exclusive look at what your staff want with the results of the largest hospitality salary survey…

If you asked your staff to rank the changes they would like at work, what would they say?

For 66 per cent of hospitality workers in the UK, the answer is better financial remuneration. Then it’s a better work-life balance and the opportunities for training, development and promotion. 

Image credit: Planday

So what — exactly — does that look like?

Discussions about salaries and conditions can be touchy and it’s a challenge to balance the investment you need to make in people to create quality experiences and keep your business plan on track. In a busy hotel, you can often schedule staff for the right number of hours but then reality gets in the way and your staff do more overtime, often with very little notice.

Smart businesses understand that the best possible investment any hotel can make is in finding, training and keeping quality staff. They create better experiences for your guests, keep loyal customers coming back and help you grow your business along with it.

But keeping quality staff longer takes investment and time for any HR Manager. And that’s why Planday recently partnered with the Hotel, Restaurant and Catering Show to hear exactly what more than 1,800 hospitality staff want. 

In an exclusive report that you can download today, you’ll get the data you need to help keep your employees happy and grow your business.

Join the hundreds of hospitality businesses around the world with the insight they need to keep quality staff for longer.

  • Understand the importance of employee benefits
  • View what benefits are available and used throughout the industry
  • Learn about other drivers that keep employees in their role
  • See the average annual salaries of hospitality workers
  • Find out how many extra hours are usually added to contracted amount per week
  • Read what hospitality employees feel about their work-life balance

Make a smarter investment in the staff that help you stand out from the crowd. Get the insights you need today. 

Planday is one of the brands that has taken advantage of our Industry Support Package. To keep up to date with supplier news, click here

Main image credit: Planday

Hamish Kilburn / 23.07.2020

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Fun fact: I’m usually the person friends rely on to organise trips, schedules, and group plans.

Workhighlights: Successfully coordinating events from planning through to delivery and seeing everything come together on the day.

Fun fact: I’m a keen cyclist and will happily bore people with copious amounts of cycling chat. My top cycling experience (so far) would have to be riding in the spectacular mountains of Crete.

Work highlights: Charles joined Forum Events in 2022. With a background in publishing, editorial media and events, Charles brings a wealth of experience to his role as Senior Production Manager. Having being involved with SPACE from the outset, he is excited to see the brand grow and develop.

Fun fact: People tell Sienna she gives off Bridget Jones vibes, and she loves to bake, always making sure there are shortbreads floating around the office

Work highlights: Sienna joined Forum Events & Media Group while studying Communications and Media, starting in the sales team where she managed and helped launch the first the PA Life Leading Venues of London SHOWCASE, where she built relationships with luxury venues across the capital. Drawn to the stories behind these spaces, she naturally transitioned into the editorial team, creating social media and editorial content. Upon graduating in June 2026, she is excited to be joining as Assistant Editor for Hotel Designs and SPACE.

Fun fact: When not working, Jess can usually be found tending to her kitchen garden in the Sussex countryside or foraging for herbs in the nearby woods. A keen grower, she recently studied a RHS Level 2 Diploma in the Principles of Horticulture during her spare time.

Work highlights: Jess joined SPACE magazine in 2022 and has since progressed from Assistant Editor to Editor. During this time, she has worked across many aspects of the publication – from shaping editorial strategy and overseeing operations to contributing to art direction and representing the brand on stage at industry events including Surface Design Show and WOW!house.

Alongside her role at SPACE, Jess has built a creative career spanning the arts, culture, design and travel sectors. Prior to joining the magazine, she spent more than a decade in the commercial art industry, in artist liaison, gallery management, and curating collections for the hospitality sector across hotels and cruise ships. During this time, she also worked on freelance projects as a writer, photographer, and creative content producer.
 
Jess studied photojournalism at London College of Communication and the Danish School of Media and Journalism and holds a first-class BA (Hons) in Culture, Criticism and Curation from Central Saint Martins.

Fun fact: Katy has spent years perfecting all kinds of accents and loves a good impersonation!

Work highlights: Katy has been with Hotel Designs since the beginning, way back in 2015 when Forum Events & Media Group acquired the brand.

During this time, she has fostered many meaningful relationships with clients from across the hospitality spectrum, as well as playing a pivotal role in the launch of The Brit List Awards, Hotel Designs MEET UPs, client-led roundtables and panel talks, brand and website redesigns, HD Wellness Sets, DESIGN POD podcast, Hotel Designs LIVE panel talk series, Accessible Design Talks and more. Katy is always on the lookout for the next opportunity to help grow the Hotel Designs brand even further.
 
Most recently Katy has stepped in to the role of Publisher at SPACE magazine, the printed bi-monthly publication focused on hotel design, architecture, and development.

Together these platforms offer a comprehensive 360-degree service encompassing digital media, print publishing, and live events – providing unparalleled value to advertisers, partners, and readers alike.