trivago has reviewed the data and tallied the scores, and it’s time to reveal the hotels that travellers consider to be the very best — the winners of the trivago Awards 2018.
The trivago Awards give hoteliers the chance to receive recognition for their hard work and dedication to providing exemplary guest experiences, and to highlight and publicise this achievement to a world of travellers. In discussing the Awards, Johannes Thomas, Managing Director at trivago NV, said: “As an independent source of hotel information with data on over 175 million guest reviews, we are well-positioned to identify the top-rated hotels that excel at delivering exceptional guest experiences. The trivago Awards give us the chance to recognise and honour the hard-working hoteliers behind these exemplary hotels, and we are thrilled to do so again this year.”
All winning hotels receive exclusive award-indicators (certificates to put on display, widgets for their websites and social media pages, and more) that can increase their visibility and guest appeal online and offline. And the single top hotel in each category also gets to take home a coveted trivago Awards trophy along with a winner’s badge for their hotel profile.
trivago applauds all the winning hotels for offering top-notch, top-rated guest experiences. So, without further ado, let’s find out who the national winners in the United Kingdom are…
The top-rated hotels with the best value for money
This year, the best value for money in the UK can be found at St Michael’s Guest House in Scarborough.
Whatever the season or occasion, family-run Victorian guest house aims to make everyone’s stay enjoyable and relaxing by giving a traditional service. Owners Dee and Glyn had this to say about providing award-winning value: “As trivago is one of the best known and respected international websites that travellers turn to when planning a stay away from home it is a huge honour that we should be associated with them and even more amazing to win an award. We don’t feel that we do anything special here at St Michael’s just be ourselves. We offer clean and comfortable accommodation and a good locally sourced breakfast at reasonable prices. Our main aim is for our guests to feel relaxed in a happy atmosphere; as if they are visiting friends.”
Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Value for Money in the UK:
On receiving the award-winning hotel, owners Caroline and Jonathan Kaye said: “We’re just a small hotel – ten rooms including a detached suite – but we’ve proved that small is beautiful. We’re lucky to be in the most beautiful part of the country and we’ve created a haven of tranquil luxury to match our landscape. We know that the trivago Awards recognise those hoteliers who deliver an exceptional experience to their guests, and that’s what we strive to achieve. Each year we invest in our hotel and in our staff to keep on getting better and better, talking to our guests, listening to our guests, paying attention to the tiny details.”
Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 3-Star Hotels in the UK:
On receiving the award, owners Mark and Joni Stubbs said: “We are delighted to have been selected by trivago to have been the number one 4-star hotel in the UK. We take a relaxed and informal approach to hotel management and want all guests to feel comfortable but with all the modern comforts of today’s hotel environment. We look forward to welcoming many more trivago guests in the future.”
Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 4-Star Hotels in the UK:
Digital Marketing Manager, Edward Boulton, acknowledged the team for providing an exceptional service to their guests: “At Hotel 41, ‘No request too large, no detail too small’ is our ethos, and our warm, thoughtful and personalised service is something we pride ourselves on. Our team go above and beyond to provide five-star service to each and every guest, ensuring that a stay at Hotel 41 is remembered for more than just the luxurious décor. We’re incredibly honoured to receive this trivago Award which recognises our commitment to our guests’ experience.”
Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 5-Star Hotels in the UK:
Owners Steve and Elaine pride themselves on providing the highest standards of comfort. They said: “We are over the moon that for the third year running we have been nominated for the trivago Awards. We have been running The Arthington in Blackpool since 2006 and its success has been down to hard work and not resting on our laurels. Trying to cater for the modern guest, whilst realising our limitations is our honest approach to the way we do our business. A big thank you to all the guests both old and new who have posted reviews about us, we would not be a success without them.”
Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Alternative Accommodation in the UK:
The top-rated chain hotels
The hotel chains with the best collective ratings across the UK this year are The Montcalm Hotels, Principal Hotel Company and Corus Hotels. The number one hotel within The Montcalm Hotels in the UK is The Montcalm London Marble Arch.
Sitting grandly at the top of Park Lane, The Montcalm London Marble Arch promises the luxury lifestyle and individually tailored guest experience. Upon winning the award, Managing Director, Ramesh Arora had this to say: “At the Montcalm we consider hospitality an art form, and we’re always pioneering new ways to enjoy it. It’s how we not only keep standards consistently high but also keep the guest experience constantly fresh and rewarding. We’re thrilled to receive this award from trivago for the Montcalm London Marble Arch because it recognises the dedication of all our staff in perfecting their art.”
This year, the top-rated hotel of the Principal Hotel Company in the UK is The Principal York.
Tracy Harrison, General manager said: “It is a huge honour to be recognised by trivago – one of the world’s most trusted travel comparison websites – following the £20m refurbishment and revival of York’s historic grande-dame railway hotel.
What’s more, to receive an accolade that has been based solely on ratings and reviews from trivago’s global network of savvy travellers, would only provide our team with a feeling of extra achievement. In order to deliver a unique guest experience, we combine unique local heritage with a modern take on traditional British hotel service that is intuitive to guest needs. Our people are key to our rebirth and so we introduced a new dedicated guest relations team who are empowered to surprise and delight each of our guests in some way during their stay, exceeding the expectations of our star-rating.“
Finally, the number one hotel within Corus Hotels in the UK is Laura Ashley The Manor in Elstree.
Situated in landscaped gardens within 10 acres of natural woodland and views overlooking the Hertfordshire countryside, Laura Ashley The Manor Hotel is known for charming Tudor style exterior and stylish contemporary interior décor.
How does trivago determine the winning hotels?
Just as we aggregate hotel prices from across the web, we also aggregate guest reviews and ratings for a wide variety of amenities and services for all hotels that display prices on trivago. The reviews are then assigned an overall score by amenity or service category using an internally developed algorithm. The overall score is displayed on trivago, making it easy for travellers to compare amenities and services offered as they search for their ideal hotel. For the trivago Awards 2018, the hotel with the highest score in each awarded category is deemed the category winner. To ensure accuracy, a minimum of 20 reviews were required for award eligibility.
Lenka is a member of trivago’s Industry Management team for English-speaking markets. She grew up in a family of entrepreneurs and studied marketing communication and business management in the Czech Republic. She joined trivago to pursue her passion for the hospitality industry and is focused on supporting hoteliers to reach their online potential through marketing and technology. READ THE ORIGINAL BLOG POST FROM TRIVAGO’S HOTEL MANAGER BLOG HERE