Helping hotels heal: The service bringing re-opening advice directly to the door

730 565 Hamish Kilburn
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Helping hotels heal: The service bringing re-opening advice directly to the door

In the wake of editor Hamish Kilburn interviewing Katie McCarthy, the founder and design director of Design Equals, Hotel Designs asks the firm to explain more about its Design= in a box

In the absence of government guidance Design Equals, an agency network of creative experts for the hotel industry, has launched a new support service which will provide on-going business advice to the industry as it navigates the roadmap of re-opening.

The recovery package consists of initiatives – including a monthly subscription service to expert advice – to aid recovery of the hospitality industry, helping independents and small chains to rebuild their business, attract high-value guests and optimise cash flow.

Katie McCarthy, founder and design director at Design Equals, is behind some of the North’s most well-known hotel interiors, including the Lake District’s Storrs Hall and Cheshire’s boutique Ryland’s Hotel.

Image credit: Design Equals

She said: “The industry has unexpectedly evolved, almost overnight, due to Covid-19. The way our customers must experience hotels and short breaks will not be the same for some time, maybe never even the same again. We are working with our community, our partners, leading experts and from our European and are cascading that information to businesses in a simple, creative way – through Design= in a box.”

With a recent survey from Design Equals finding that 72 per cent of businesses saw increased footfall and 54 per cent saw a rise in profits following a refurbishment it’s now more important than ever to ensure that whilst hotels are adhering to new social distancing rules, they are retaining an appealing interior.

“There is no ‘one-size-fits-all’ solution for recovery.”

Image credit: Design Equals

There is no ‘one-size-fits-all’ solution for recovery, however with their eclectic team of creatives the company are able to offer a tailored approach to businesses, ensuring their unique core values are met and creative concepts of venues aren’t compromised.

There are three options for businesses to choose from, each offers different levels of guidance and addresses the main areas of priorities such as safety, space and style.

The most popular option is the ‘Back to Business’ subscription box which retails at £59.99 per month and will keep you up-to-date of the latest guidance and advice regarding Covid-19. It will also share details of design ideas, products and discounts to help you prepare for your re-opening. As well as interior design advice you will also receive operational guidance and insights into individual business’ plans, the Back to Business subscription box will ensure you’re well informed and prepared for the big open day.

‘The Essentials’ support box (RRP £180) is a one-off purchase which provides an extensive guide on preparing and prioritising your space for re-opening.

This includes a one to one consultation with a designer to discuss space, cost effective solutions such as revised use of seating arrangements, flow of operation safe spaces and flexible partitions for creating safe distancing.

The full-service ‘Invest In Your Future’ support kit (RRP £999) is a fully personalised business solution which is developed with you by a team of experts. Customers will receive three meetings with a dedicated DESIGN=creative team specifically selected with skill sets considered to the venue type.

The five biggest benefits seen by the hospitality industry from an interior design refurbishment have been revealed as:

  1. Increased footfall (72 per cent)
  2. Increased turnover/ profits (54 per cent)
  3. Ability to increase prices/ improve margins (37 per cent)
  4. Attracting a new, more desired customer base (36 per cent)
  5. Attracting competitors customers (33 per cent)

The team are set to reveal the latest addition to their support package with their ‘S is for Safety Book’ in the coming weeks. The documents will explore how businesses can meet new safety measures while not compromising on style.

Katie added: “We wanted to launch a solution that would help hotel owners prepare for re-opening, including being ready to open their doors whilst adhering to new guidelines. We need to act now to be ready to successfully re-open. Our message to outlets is whilst your doors are closed be open to change.

“We have an army of creatives who are working together to provide sensible, educated and affordable ideas for the industry which will arm them with the knowledge and products to a successful re-opening.

“These Design Equals packages are the first step in our long journey to rebuild a more resilient, inclusive and sustainable hotel industry. We are all incredibly eager to return to this new normality awaiting us but we have to be responsible to protect yet survive to thrive once more.”

Design Equals is one of the brands that has taken advantage of our Industry Support Package. To keep up to date with supplier news, click here. And, if you are interested in also benefitting from this three-month editorial package, please email Katy Phillips by clicking here.

Hamish Kilburn / 10.06.2020

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Fun fact: I’m usually the person friends rely on to organise trips, schedules, and group plans.

Workhighlights: Successfully coordinating events from planning through to delivery and seeing everything come together on the day.

Fun fact: I’m a keen cyclist and will happily bore people with copious amounts of cycling chat. My top cycling experience (so far) would have to be riding in the spectacular mountains of Crete.

Work highlights: Charles joined Forum Events in 2022. With a background in publishing, editorial media and events, Charles brings a wealth of experience to his role as Senior Production Manager. Having being involved with SPACE from the outset, he is excited to see the brand grow and develop.

Fun fact: People tell Sienna she gives off Bridget Jones vibes, and she loves to bake, always making sure there are shortbreads floating around the office

Work highlights: Sienna joined Forum Events & Media Group while studying Communications and Media, starting in the sales team where she managed and helped launch the first the PA Life Leading Venues of London SHOWCASE, where she built relationships with luxury venues across the capital. Drawn to the stories behind these spaces, she naturally transitioned into the editorial team, creating social media and editorial content. Upon graduating in June 2026, she is excited to be joining as Assistant Editor for Hotel Designs and SPACE.

Fun fact: When not working, Jess can usually be found tending to her kitchen garden in the Sussex countryside or foraging for herbs in the nearby woods. A keen grower, she recently studied a RHS Level 2 Diploma in the Principles of Horticulture during her spare time.

Work highlights: Jess joined SPACE magazine in 2022 and has since progressed from Assistant Editor to Editor. During this time, she has worked across many aspects of the publication – from shaping editorial strategy and overseeing operations to contributing to art direction and representing the brand on stage at industry events including Surface Design Show and WOW!house.

Alongside her role at SPACE, Jess has built a creative career spanning the arts, culture, design and travel sectors. Prior to joining the magazine, she spent more than a decade in the commercial art industry, in artist liaison, gallery management, and curating collections for the hospitality sector across hotels and cruise ships. During this time, she also worked on freelance projects as a writer, photographer, and creative content producer.
 
Jess studied photojournalism at London College of Communication and the Danish School of Media and Journalism and holds a first-class BA (Hons) in Culture, Criticism and Curation from Central Saint Martins.

Fun fact: Katy has spent years perfecting all kinds of accents and loves a good impersonation!

Work highlights: Katy has been with Hotel Designs since the beginning, way back in 2015 when Forum Events & Media Group acquired the brand.

During this time, she has fostered many meaningful relationships with clients from across the hospitality spectrum, as well as playing a pivotal role in the launch of The Brit List Awards, Hotel Designs MEET UPs, client-led roundtables and panel talks, brand and website redesigns, HD Wellness Sets, DESIGN POD podcast, Hotel Designs LIVE panel talk series, Accessible Design Talks and more. Katy is always on the lookout for the next opportunity to help grow the Hotel Designs brand even further.
 
Most recently Katy has stepped in to the role of Publisher at SPACE magazine, the printed bi-monthly publication focused on hotel design, architecture, and development.

Together these platforms offer a comprehensive 360-degree service encompassing digital media, print publishing, and live events – providing unparalleled value to advertisers, partners, and readers alike.