Gallery are continually looking at ways to help their customers.
They have recently built a huge extension to their state of the art warehouse, so that they can hold even more stock here in the UK, ready for quick delivery. The new facility has doubled the amount of storage space from 60,000sq ft to 120,000sq ft, including purpose built furniture storage, with a further 10,000sq ft of showroom and office space.
Gallery’s core customer proposition of offering a ‘complete range of interior products’ creates a significant challenge to any warehousing solution as the product portfolio is so varied. With this investment, they have put in dedicated pick areas and teams which has improved their pick and pack efficiencies creating a faster turnaround time for customers.
Taking control of their deliveries is another area where Gallery are improving their customer service. Their deliveries are now on their own fleet; they no longer use 3rd party carriers. This in-house delivery has been brought in to give greater control and most importantly to offer a better customer experience.
It is the final link in the chain and very important to customers so a huge investment has been made in delivery teams, a brand new Mercedes fleet as well as IT infrastructure that will enable the customer service team to provide exact details on when products will be delivered.