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    room2 Chiswick - lobby

    Part 68: maximising the social & economic impact of the hotel sector

     1024 640 Hamish Kilburn
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    Reminding the industry how the hotel sector can maximise its social and economic impact, Andy Jansons, Managing Director of Jansons Properties, writes about the direct, indirect and social affects of good hospitality and hotel design…

    Guide to Hotel Design

    Hotels provide far more than just a bed to sleep in when you are away from home. They are hubs of activity that bring people from all walks of life together, offering restaurants, bars, leisure facilities, event rooms, and providing a meeting space for those staying. However, the multi-faceted nature of a hotel is often undervalued along with the economic and social benefits they bring. From the inception of a hotel development right up to the day-to-day running of a fully operational service, hotels produce enormous economic and social benefit to their surrounding areas- both directly and indirectly.

    Direct Benefits

    Though it may seem obvious, the most direct benefit of hotel development is that it enables an encourages people to visit an area that they may not have otherwise visited. The nature of the hotel will determine which type of traveller will visit, however, the existence of a hotel in an otherwise unremarkable area can make it a destination for those planning a holiday or business trip. Hotels located in a city centre will cater to both tourist travel and business travel whereas employment orientated hotels may be located near business estates or motorways for practicality. Business tourism is a huge industry with millions of people travelling to and within the UK each year for conferences and short stay work trips. Hotels are often central to corporate travel, catering to all the needs of the group including providing meeting rooms or events spaces for larger groups.

    Hotel developments are therefore also excellent for employment and not just for those employed as hotel staff at the end of the process. Before any building has begun and planning permission has been granted, consultants must be brought in to prepare structural plans and put in planning applications for the project. This initial stage involves a huge number of professionals, including contractors, architects, planning consultants, quantitative surveyors, and even conservation experts, all of which contribute to the planned proposal of the hotel. Typically, hotel developers will employ local experts, bringing employment opportunities directly to the area. Once planning consent is granted, the next stage is to begin construction which involves the employment of regional contractors and a work force of anywhere between 50-100 people on site, though this is dependent on the size of the project. Construction can last anywhere between a few months to two years during which time local construction workers have stable employment and income. Finally, once the hotel is opened for business, local jobs are generated and local people are employed at varying different levels, from reception to the kitchens.

    Staircase

    Image Caption: Birch, which opened in 2020, transformed the hospitality landscape in Hertfordshire. | Image credit: Birch/Red Deer/Adam Firman

    Another direct benefit that hotels generate is stimulating economic growth for the region, as hotels often source produce from local vendors. Locally sourcing food goods to supply their restaurants generates great business for local food supplier companies and provides them with a steady revenue. While hotel restaurants are typically solely reserved for hotel guests, some commission independent restaurants and take external bookings. These partnerships give great publicity to local food suppliers and result in strong community engagement between the hotel and local businesses.

    Bath in suite inside suite inside Soho Farmhouse

    Image caption: Soho Farmhouse was the first ‘house’ in the portfolio to open in the UK outside of a major city. | Image credit: Soho House

    Furthermore, local business directly benefits from hotels as strong advocates of innovation and front runners of the ESG agenda. As many hotels are now diversifying their offering by inviting businesses to use their facilities as hybrid workspaces, this further increases traffic and exposure to those local businesses surrounding the hotel. The growth of companies such as WeWork, is changing how we approach work with many companies no longer seeing the benefit of renting out large offices. New hotel developments provide space for these hybrid environments which in turn benefits businesses looking for new and innovative space. Indirectly, this type of innovative development elevates the ESG status of those businesses who collaborate with the development, meaning that all bodies involved are functioning in a more socially and environmentally efficient way.

    arts and crafts inspired bedroom design at room2 Chiswick

    Image credit: room2 Chiswick opened this year as the first truly net-zero hotel, and set a new standard in ESG for the hospitality industry.

    Indirect Benefits

    In addition to the direct benefits hotels bring to their area, there are subsequent indirect benefits which bring growth and improvement to the region. One particular benefit is the promotion of local business that happens indirectly as a result of hotel visitors. Travellers looking for activities to entertain themselves during their stay might ask for recommendations or pick up local leaflets from the lobby advertising local events and offerings. These can often include cinema, theatre, restaurants, festivals, art exhibitions and local commerce offerings which then benefit from the patronage of outside visitors. This promotion of the local vicinity can have an impact not only in the short term but also in the long term, as visitors participate positively in local life, they are more likely to return if future trips are necessary. An increase in local engagement will lead to economic growth and social diversification for the region as a whole.

    Another notable benefit of a new hotel is the regeneration focus it brings to the local area. The development of a hotel is often a steppingstone to gentrification as it shifts the socio-economic dynamic of an area and encourages investment from other groups. Furthermore, a hotel development can often include more than just the construction of a hotel, with developments growing to encompass business centres and retail space. The SoCo development in Edinburgh is an excellent example of regeneration in practice. The scheme involved the re-development of a UNESCO World Heritage Site which had been destroyed by a fire in 2002. The final product left the area not only with an Ibis Hotel, but a Sainsbury Local Store, Costa Coffee and the reinstatement of an old nightclub. The regeneration of this area resulted in the further creation of new public realm spaces.

    Rates are an additional indirect economic benefit, bringing more money into the local authority through taxation. This added source of income can be funnelled back into the local area for regeneration and refurbishment. A refurbished town hall, shopping centre, better roads, larger car parks and more green spaces. This has a particular impact on hight street regeneration and will be recognised by the local population; as vacant buildings are used and repurposed, hotels encourage money to be spent which results in better quality commerce and retail offerings.

    Finally, the impact of a hotel development on the civic pride of a region should not be underestimated. A new hotel is a major brand renewal for an area and gives locals the opportunity to showcase their town and cultural offerings. New buildings will give the whole area a facelift and will show that money is being spent on investment in the future of the region. While becoming a destination clearly benefits the economic growth of an area, the social impact is equally significant in boosting local moral and how people feel about the area they live in.

    Main image credit: room2 Chiswick

    Exterior lighting in urban jungle

    Part 59: 5 creative ways to incorporate solar lighting

     730 565 Hamish Kilburn
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    With the race to Net Zero well and truly underway – and with the industry continuing to innovate new ways to design consciously – interior designers, architects and hoteliers are finding new ways to save energy. Here, Zach Edwards explores creative ways we can introduce solar lighting in landscape design… 

    Guide to Hotel Design

    Effective outdoor lighting is essential for hotels, especially those that offer space for outdoor activities and outside F&B.

    The number-one reason for installing outdoor lighting is safety and security. No operator wants a guest or staff member to trip and take a fall in the shadows. Likewise, no one wants someone to fall victim to crime in a dark corner.

    But outdoor lighting comes at a cost. Lighting a large establishment takes a lot of electricity – and money. This is where solar lights come into play. Here are five inexpensive ways to incorporate solar lighting into your exterior design.

    1) Along pathways

    Lighting in Kings Cross, London

    Image credit: Tom Parkes/Unsplash

    Dark walkways are a lawsuit waiting to happen. Installing electric lights can involve stringing wires or trenching. Solar lights are more versatile when it comes to placement. They’ll work anywhere they can get a minimal amount of light.

    Stick lights will work, but taller post lamps spread more light along the walkway. They’ll also be able to absorb more of the sun’s rays during the daylight hours. Let’s face it: Evening strolls become much more romantic with the gentle ambiance of soft lights. Moonlight adds a little, too, of course.

    2) In gardens 

    A contemporary glass building with garden solar lighting

    Image credit: Zero Take/Unsplash

    You’ve worked hard to provide your guests with an elegant and beautiful landscape. Whether you’ve surrounded the grounds with topiaries, colourful blooms, or lots of greenery, the beauty of your landscape scheme can be lost at nightfall. But carefully placed solar lights can subtly highlight both hardscape and softscape elements naturally without harsh intrusion. Consider solar sculpture lights to add a soft glow to your plant life once the sun goes down.

    3) In doorways

    A creative lighting installation inside a doorway

    Image credit: Alberico Bartoccini/Unsplash

    Adequate lighting is crucial at entrances. This is where most people stop to find their room key or card that lets them into the building. The chief advantage of solar lights here is money savings. Mounted outdoors, they pull their juice from the sun, not a meter.

    4) In entertainment spaces

    Even if guests don’t use the pool at night, they like to gather outdoors around it on a cool summer night. Lights inside the pool aren’t enough to illuminate the entire area. Today’s solar lights come in a variety of fixtures ranging from post and table lamps to coachman and Japanese lanterns. They can work well on terraces, patios, and decks and can nestle into the corners and niches where electrical lights (and cords) are cumbersome.

    5) In parking areas

    Commercial solar post lights have been available for several years and are becoming widely used as streetlights. They can provide security and safety to guests as they come and go.

    Another benefit is guest appreciation. Studies show Americans are becoming more eco-friendly and energy conscious. The minute your guests drive up, they’ll see that your establishment is doing its part to be sustainable. A hotel that displays that spirit may encourage more return visits and referrals.

    Main image credit: Unsplash

    Part 42: Using a 360-degree approach in bathroom design

     730 565 Hamish Kilburn
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    GTHD

    A GUIDE TO HOTEL DESIGN PT 42:
    USING A 360-DEGREE APPROACH IN BATHROOM DESIGN

    Aiming to reduce the number of out-of-service rooms when a bathroom product malfunctions, bathroom specifier Utopia Projects explains why their 360-degree approach is vital when designing bathrooms and wet rooms for the modern traveller…

    Guide to Hotel Design

    Imagine this all-too-common scenario in a hotel: the guest calls down to reception to complain that the shower is not working.

    For the individual checked in, a swift upgrade to a junior suite and a few drinks vouchers will suffice. For the hotel, though, which now shelters an unoccupied and therefore unsellable room, it’s a race against time to rectify the problem. If corners were cut during the design of the bathrooms, it will usually be exposed here, and the property will most likely have to contact the manufacturers to order a new part after the maintenance staff has finally identified the broken element, causing unnecessary delays. Sound familiar?

    On the other hand, hotel bathrooms that have been designed sensitively will have pre-empted the inevitable of malfunctioning equipment. Needless to say, services that specify quality branded products and that have access to all spare parts help to eliminate long-lead times for new product parts.

    A recent UK study, commissioned by Ideal Standard, found that “73 per cent of designers agreed that washrooms are the most difficult rooms to design and plan in commercial projects.” As the rise in wellness and wellbeing points a critical lens on the hotel bathroom, designers are working harder than ever to evolve purposefully designed bathrooms and washrooms, all within the often-tight budgets from the client.

    Utopia Projects is a unique service that works with designers after the layout of a bathroom has been established. Helping to create statement bathrooms for the likes of University Arms Cambridge, Oddfellows on the Park and most recently the Stock Exchange Hotel Manchester, the team have a solid relationship with some of the UK’s leading designers.

    How the 360-degree approach works

    The designer focuses on capturing the theme and overall concept while Utopia Projects suggests an appropriate specification. “Some designers will ask for entry- as well as mid-spec in order to get the difference between both,” explains Richard Goodier, Director at Utopia Projects. “Once we have provided these free of charge, they will then present these specs to the client for approval.”

    Having a second pair of eyes in the bathroom from early stages right through until completion allows designers to concentrate on other areas of the design process. “We stock the products and supply to schedules, which we break it down to first fit and second fit,” adds Goodier. “After the job is complete, we have easy access to all the spare parts to all of the products we have specified.” The company goes as far to give the maintenance staff on site access to www.hotelspares.co.uk and an easy to use  booklet that is made up of all the products specified in the hotel, so that if a problem were to surface, they would be able to identify the issue swiftly.

    Times are changing

    The conventional hotel bathroom as we know it has become a thing of the past. An example of an hotel bathroom breaking design barriers is The South Place Hotel, London which was chosen as the setting of BBC’s award-winning drama series, The Bodyguard. The ultra-contemporary hotel required a specific brief, and was the first new-build hotel to open within London’s city walls. “When designing hotel bathrooms, there is a lot more to consider than just the products,” says Goodier. “The South Place Hotel was an exciting project for us to be involved in, Conran & Partners who were the interior designers had a very clear image of the design brief they were trying to achieve. The products used within this set-up had to be stylish & modern yet with functionality. Always up for a challenge, we were tasked with sourcing a glass bath for the hotel suits which we had handmade in Italy, as well as having bespoke flush plates made with the hotel logo to reflect the level of detail given to this project.

    “Utopia Projects prides itself on keeping its clients up to date on regulation changes as well as only working with WRAS-approved products and brands.”

    Technology has opened the door for new software to creep in.. Online ‘shops’ are becoming more sophisticated, going as far as allowing designers to use virtual tools to create specifications with just a few clicks. The danger of this, however, is that cutting corners could lead to missed or unsuitable products being specified. Specialists, such as the workforce at Utopia Projects, cast experienced eyes over all specifications and sense-check everything as part of the 360-degree approach.

    In addition, the new wave of tech-driven products is being introduced into the market at a rapid pace and more emphasis is being put on sustainability and quality. Utopia Projects prides itself on keeping its clients up to date on regulation changes as well as only working with WRAS-approved products and brands. Taking on the 360-degree approach to bathroom design, bathroom experts at Utopia Projects are determined to help designers meet ambitious hotel briefs with the knowledge, experience and the skill required to meet the growing demands of consumers who arguably see the bath, shower and WC as important as the bed.

    Main image credit: The Biltmore Hotel, designed by Goddard Littlefair

    Tap with water

    Part 37: Putting sustainability front and centre in the bathroom

     730 565 Hamish Kilburn
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    GTHD

    PART 37: PUTTING SUSTAINABILITY FRONT AND CENTRE IN THE BATHROOM

    Recommended Supplier Roca discusses sustainability in order to highlight how the international hotel design industry can save water and reduce wastage… 

    Water consumption varies in hotels depending on the presence of swimming pools, saunas, laundry and catering facilities. However, water accounts for 10 per cent of utility bills in many hotels, with taps, toilets and showers comprising around 40 per cent of this total.

    Guide to Hotel Design

    Any way we can reduce water consumption is going to be good for the hotel and good for the environment.

    Bathroom manufacturing has become more sustainable in recent years and Roca has remained at the forefront of sustainable design by creating products that conserve water and protect the environment. For example, the bathroom manufacturer has reduced the capacity of its WC cisterns to optimise water consumption and developed plumbing products that shrink energy usage.

    Guests are also being far more aware of the need to reduce water and energy consumption. In-roads have already been made in this regard, with a growing number of bathrooms now having a dual-flush cistern.

    The objective is to stop unnecessary waste of water, without negatively impacting the perception of the user.

    The right choice of products plays an important part in the management of water usage. And we deliberately say ‘management’ of water usage, because, although the overall aim is to reduce water usage, each of the products still has to work effectively. The objective is to stop unnecessary waste of water, without negatively impacting the perception of the user.

    Water saving developments

    Firstly, let’s look at some products that have been designed to reduce water-usage.

    One of the latest innovations to hit the market are rimless toilets. The box rim has been eliminated, making the pan much easier to clean and eliminating areas in which bacteria can accumulate. The shape of the pan has also been redesigned, allowing us to flush very efficiently with as little as a 4/2L dual flush cistern. Considering that the average flush for new WCs is between 4L and 6L, a product like this can help to save considerable amounts of water.

    Water saving technology can also be found in many brassware solutions. For example, Cold Start technology ensures water is only heated when it is required. Traditionally, when you turn on a tap, the water will be warm. This will automatically trigger the boiler, which can be expensive and wasteful, especially in a home where multigenerational families use water at different times.

    Roca also has an exclusive piece of technology in its ECO disc cartridge, which helps to save water and energy. As the tap handle is raised, a slight resistance is reached at 50 per cent of the water flow and lifting beyond this bite point produces a full flow. The cartridge includes a temperature limiter which can be set at installation to eliminate the risk of scalding.

    Innovation and product development are making significant headway in delivering greater water savings. For instance, the ground-breaking W+W from Roca uses waste water from the basin to fill the WC cistern, thereby reducing water usage by up to 25 per cent compared to a standard 6/3 litre dual-flush WC. The W+W basin has two wastes – the basin waste and one further down the waste pipe. The user has the option of either diverting it to the mains or recycling it by storing it in the cistern ready for the next flush.

    Our Responsibility

    As well as delivering bathroom solutions that save water and reduce wastage, Roca actively works to improve sanitation and increase access to water across the world. 

    Created in 2010, the We Are Water Foundation is a Roca initiative which reinforces the brand’s historic engagement with society. On a planet with about 768 million people without access to drinking water and 2.7 billion without basic sanitation infrastructure, the Foundation aims to achieve two main objectives. First, to contribute to the spread of a new culture of water which is more caring, just and sustainable, and second, to help the world’s poorest and those with major water and sanitation problems.

    The vision of the We Are Water Foundation is to continue growing worldwide, especially in countries where the Roca Group can, through its activities, participate more intensively to identify collaboration projects and contribute to the solution for water and sanitation problems.

    Sustainable manufacturing

    Roca also knows that how its products are produced is important so has created the Eco-Roca project, which looks at the production processes at its factory, as well as the development of its products and the social activities of the company. The project has two core goals, to cut CO2 emissions and to manage waste-free industrial processes via its Zero Waste Programme.

    We have a greater understanding of the value of water and its wastage than ever before. Hoteliers and guests are mindful about the amount of water they are using and want ways to reduce it. It’s time to think seriously about water conservation.

    Main image credit: Roca