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  • Hilton London Metropole to ‘radically’ transform guest experience

    West Wing Lobby
    730 565 Hamish Kilburn
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    Hilton London Metropole to ‘radically’ transform guest experience

    Hospitality design firm Perkins&Will have been appointed to completely refurbish Hilton London Metropole, which is the largest Hilton outside of the USA…

    West Wing Lobby

    As part of a multimillion-pound renovation, Hilton London Metropole has briefed design firm Perkins&Will to ‘radically transform the guest experience’.

    The renovation, which due to be completed by summer 2021, is expected to provide guests with a completely new and upgraded stay – no element of the hotel will be left unchanged.

    The 1,096 guestrooms and suites have undergone a striking transformation, designed with a contemporary and bold aesthetic that sensitively reflects different London boroughs. The venue’s four restaurants and bars will be relaunched with exciting new drinking and dining concepts, including an all-day British brasserie, serving locally sourced ingredients, and a new suitably relaxed market-style dining outlet, that celebrates London’s street food scene. The refurbishment will also see the opening of a state-of-the-art 200sqm (2,153sqf) fitness studio. 

    Executive Bedroom inside the Hilton hotel

    Image credit: Hilton Hotels

    Extensive renovations are being made to the hotel’s 35 event spaces and meeting rooms, including two dedicated hybrid meeting rooms and three ballrooms, which total over 4,600sqm (49,500sqf) in size, from the 1,062 Square Metres (11,431sqf) Richmond Suite to the Kensington Suite, with its open private foyer and space for up to 1,350 guests. Hilton London Metropole also operates Hilton EventReady with CleanStay, which ensures the hotel delivers event experiences that are clean, flexible, safe and socially responsible.  

    “Our ambitious multimillion pound renovation will maintain Hilton London Metropole as Europe’s leading conference and events hotel,” said Remco Norden, Area General Manager. “The refurbishment will radically transform every element of the hotel, from our restaurants and bars to our bedrooms, suites and meeting and event spaces. It will elevate the guest experience and continue to make us the venue of choice for business and leisure travellers and corporate and private events of any scale. 

    “The refurbishment celebrates London and our hotel’s wonderful history. Despite the challenges the industry has faced in 2020, our hotel has an incredibly bright future and this renovation is our opportunity to invest in it.”  

    The hotel has embraced the latest in technology to ensure a seamless stay, from upgraded Wi-Fi to the introduction of Digital Key, which allows Hilton Honours members to check in and choose their room using their smartphone via the Hilton Honours app.   

    The design project celebrates the best of the capital, with the new design weaving the city’s storied history into the hotel. Guests will experience engaging touchpoints from London’s rich heritage, its vibrant art, culture, music and diverse food scene throughout.  

    The new, elevated aesthetic will take guests on an immersive experience through the capital. The architecture, design, restaurants and bars showcase purposeful acknowledgements to East, Central and West London’s heritage as the hotel tells the story of this ancient city with nods to iconic areas including Borough Market, Covent Garden and towns on the Thames. 

    Sustainability is at the heart of Hilton London Metropole and its refurbishment. From the team members’ uniforms, made from sustainable materials, such as recycled plastic, to the green kitchens serving locally grown produce, the hotel has collaborated with a wide range of businesses and manufacturers to create an ethical and environmentally conscious space. 

    Guests staying in the Suites or Executive Rooms will enjoy complimentary breakfast and access to the exclusive and contemporary Executive Lounge, which has a dedicated arrivals area and check in facilities. The lounge serves a carefully curated food and drink offering throughout the day alongside monthly tasting and live cooking experiences. When booking their future stays, guests can also feel confident that their health and wellbeing have been taken care of thanks to Hilton CleanStay, an industry-defining standard of cleanliness and disinfection delivered in Hilton properties worldwide. 

    The hotel’s radical developments will retain Hilton London Metropole’s position as the perfect choice for the business traveller, from its central location in the heart of the city to its impeccable transport links, seven different bedroom options and four suite categories to choose from, a seamless check in process, a wide choice of food and drink dining experiences and an impressive on-site fitness studio. 

    Since you’re here, why not watch our recent Hotel Designs LIVE panel discussion, featuring Neil Andrew, Head of Hospitality at Perkins&Will?

    Main image credit: Hilton Hotels

    Hamish Kilburn / 06.04.2021

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