Hollywood’s iconic Hollywood Roosevelt Hotel is using ALICE to optimise staff communication and increase guest satisfaction. The Hollywood Roosevelt, rated number 14 out of 300+ hotels in Los Angeles county, continues to prioritise guest experience, implementing ALICE Staff, the software module for guest request management in November 2016.
As part of an ongoing commitment to staying on the cutting-edge of hotel communications and operations technology, ALICE was brought on board to ensure The Hollywood Roosevelt would continue its legacy of providing the best in guest service.
Implementing ALICE Staff has changed the hotel’s operations efficiency and approach to guest service management, with all communication and task management being centralized. Once a guest request is entered into ALICE (complete with the guest’s location), the staff member in closest proximity to the guest can address the issue and easily let others know he’s done so, right in the system. Keeping track of all employee activity in the system is also providing the hotel’s management with actionable data. Managers can see what times are the busiest for staff, and optimize employee schedules appropriately.
“We are incredibly pleased with the easy-to-use interface and implementing the new system has directly contributed to our team being able to handle guest requests in a timely and efficient manner, always prioritizing the guest experience and expectations,” says Akshay Bahl, general manager of The Hollywood Roosevelt Hotel. “ALICE has helped us increase accountability and guest satisfaction.”
Alex Shashou, co-founder and President of ALICE is pleased the Hollywood Roosevelt Hotel is seeing tangible improvements in guest satisfaction so soon after launch: “The Hollywood Roosevelt is a Los Angeles institution. We’re delighted we can help update the hotel’s back of house and contribute to its legendary guest experience.”