El Lodge boosts guest experience with new virtual concierge

    150 150 Daniel Fountain
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    With forecasters predicting another record year of snowfall for the 2013 skiing season, guests at the luxurious El Lodge Resort in Sierra Nevada, Spain, can also enjoy the benefits of its newly installed virtual concierge solution from Cardola.The ski and spa resort, part of the MC hotels group, has installed Cardola’s VirtualHotel solution on its in-room iPads. An iPad, including the VirtualHotel app will be available for guests to access and use in each of its 20 bedrooms. Cardola’s application allows guests at the Spanish ski resort to easily access information about hotel services and the local area, helping them plan their days and spend more time enjoying the slopes.

    From the comfort of their luxury suite guests can access the app to view menus and reserve a table at the resort’s bars and restaurants; MC Grill, Suite Nevada, The Bar and The Lounge. They can also book treatments at the hotel’s spa, reserve their skiing gear or even book skiing lessons for themselves or their children.

    Tim Butterworth, managing director at Cardola comments, “Our VirtualHotel solution opens El Lodge’s doors to clientele from all over the globe, breaking down any language barriers by offering multi-lingual services, 24 hours a day. Skiing holidays can be very hectic and our VirtualHotel solution gives guests an easy way to interact with the hotel, allowing them to make the most of their time away.”

    The application is available to download direct to all guests’ own devices via the app store – providing guests with additional access to services before, during and after their stay.

    Daniel Fountain / 03.02.2013

    Editor, Hotel Designs


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