Illuminating the importance of customer service in lighting design

730 565 Hamish Kilburn
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Illuminating the importance of customer service in lighting design

Designers and procurement specialists should consider customer service quality when making decisions around lighting design, argues Paul Smith, Head of Specification Sales, Häfele UK

Well-considered lighting designs and installations evoke different reactions in us; they can calm, motivate, inspire and even enliven our mood.

Lighting is also integral to helping us effectively achieve any number of functions from exercising and socialising, to working and relaxing.

When it comes to lighting in hotels, systems must be so advanced in their design that they can create the perfect conditions for all of our needs, on demand. As such, we must consider the practical elements of lighting design – where to position it and what type of lighting to use – as well as how the lighting system can complement a room’s aesthetics. For example, concealed switches can be installed into furniture, whether made out of wood, glass or stone, so they are hidden from view. Lighting can also combine with sound technology to give users an immersive experience.

Bedroom with lighted headboard

Image credit: Häfele

Although lighting alone serves to illuminate a space, as part of a wider design scheme, layering different lighting can achieve even more. Accent lighting highlights specific features within a room, while spotlights focus the eyes on a specific area, emphasising interesting objects or acting as pathfinders. Task lighting – often in strip form – helps us use work areas for their main purpose, while ambient lighting can achieve a specific mood and make a space feel bigger or cosier. Essentially, layering lighting can better balance room dimensions, improve spatial awareness and highlight a room’s most important assets, becoming critical to how a space operates, as well as how it looks and feels.

So intrinsic is lighting to the enjoyment of guests’ visits to hotels, that it is essential to consider it at the very earliest stages of crafting a room’s blueprint and theme, rather than seeing it as a bolt on. However, achieving such an effective outcome requires the support of lighting specialists and tailored services that put lighting central to hotel design.

Close-up of lighting in wall

Image credit: Häfele

Häfele’s team of specification experts work closely with architects, contractors and hotel operators, helping to bring their lighting ambitions to life with a variety of expert services. Whether it’s a refit of an outdated scheme which aims to make long term time and cost savings, or a new development that is set across multiple locations over several years, the Häfele team will embed themselves into a customer’s vision and recommend the best products and services for their needs and budget.

Through the Lighting Design Service, hotel designers can submit room plans to the team of designers, who will, in turn, create bespoke lighting layouts on their behalf using the Loox and Nimbus lighting ranges. The team will work in partnership to understand the requirements of a space, creating a design which strikes a perfect balance between furniture lighting and other lighting elements, so they truly complement one another and put lighting at the centre of the hotel’s aesthetic.

The Lighting Design Service comes into its own when used in combination with Häfele to Order. Created to support those working on either higher volume projects or in spaces that require made-to-measure components, Häfele to Order allows hotel designers, planners and fit out teams to specify products to the exact size, quantity and finish. These are then cut, assembled, packaged, labelled and delivered to the requirements. By only purchasing precise quantities, product isn’t wasted and precious time is saved on site.

Whether room lighting is static or built into fitted furniture, the right layout, layering and placement can make the all important difference to how a space works. Häfele’s lighting and ordering service provision is designed to support every level of the hotel design supply chain, from the architect at initial consultation phase, to the installer delivering the fit out and, ultimately, the hotel operator who benefits from their space being a functional, effective place to work and reside.

Häfele UK is one of our Recommended Suppliers and regularly features in our Supplier News section of the website. If you are interested in becoming one of our recommended suppliers, please email Katy Phillips.

Main image credit: Häfele

Hamish Kilburn / 10.08.2021

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Fun fact: I’m usually the person friends rely on to organise trips, schedules, and group plans.

Workhighlights: Successfully coordinating events from planning through to delivery and seeing everything come together on the day.

Fun fact: I’m a keen cyclist and will happily bore people with copious amounts of cycling chat. My top cycling experience (so far) would have to be riding in the spectacular mountains of Crete.

Work highlights: Charles joined Forum Events in 2022. With a background in publishing, editorial media and events, Charles brings a wealth of experience to his role as Senior Production Manager. Having being involved with SPACE from the outset, he is excited to see the brand grow and develop.

Fun fact: People tell Sienna she gives off Bridget Jones vibes, and she loves to bake, always making sure there are shortbreads floating around the office

Work highlights: Sienna joined Forum Events & Media Group while studying Communications and Media, starting in the sales team where she managed and helped launch the first the PA Life Leading Venues of London SHOWCASE, where she built relationships with luxury venues across the capital. Drawn to the stories behind these spaces, she naturally transitioned into the editorial team, creating social media and editorial content. Upon graduating in June 2026, she is excited to be joining as Assistant Editor for Hotel Designs and SPACE.

Fun fact: When not working, Jess can usually be found tending to her kitchen garden in the Sussex countryside or foraging for herbs in the nearby woods. A keen grower, she recently studied a RHS Level 2 Diploma in the Principles of Horticulture during her spare time.

Work highlights: Jess joined SPACE magazine in 2022 and has since progressed from Assistant Editor to Editor. During this time, she has worked across many aspects of the publication – from shaping editorial strategy and overseeing operations to contributing to art direction and representing the brand on stage at industry events including Surface Design Show and WOW!house.

Alongside her role at SPACE, Jess has built a creative career spanning the arts, culture, design and travel sectors. Prior to joining the magazine, she spent more than a decade in the commercial art industry, in artist liaison, gallery management, and curating collections for the hospitality sector across hotels and cruise ships. During this time, she also worked on freelance projects as a writer, photographer, and creative content producer.
 
Jess studied photojournalism at London College of Communication and the Danish School of Media and Journalism and holds a first-class BA (Hons) in Culture, Criticism and Curation from Central Saint Martins.

Fun fact: Katy has spent years perfecting all kinds of accents and loves a good impersonation!

Work highlights: Katy has been with Hotel Designs since the beginning, way back in 2015 when Forum Events & Media Group acquired the brand.

During this time, she has fostered many meaningful relationships with clients from across the hospitality spectrum, as well as playing a pivotal role in the launch of The Brit List Awards, Hotel Designs MEET UPs, client-led roundtables and panel talks, brand and website redesigns, HD Wellness Sets, DESIGN POD podcast, Hotel Designs LIVE panel talk series, Accessible Design Talks and more. Katy is always on the lookout for the next opportunity to help grow the Hotel Designs brand even further.
 
Most recently Katy has stepped in to the role of Publisher at SPACE magazine, the printed bi-monthly publication focused on hotel design, architecture, and development.

Together these platforms offer a comprehensive 360-degree service encompassing digital media, print publishing, and live events – providing unparalleled value to advertisers, partners, and readers alike.