Hotel SOS: Falcon are on the case

Image of man fitting carpet inside a Travelodge
730 565 Hamish Kilburn
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Hotel SOS: Falcon are on the case

It would be hard for anyone to say Covid-19 has not affected their business. With three national lockdowns in the UK, events being cancelled and tourism at an all-time low, hotels need to be ready to welcome guests back into their establishments when restrictions are lifted. Falcon Contract Flooring explains…

Image of man fitting carpet inside a Travelodge

Some financial reviewers are stating it may take up to four years for hotels to fully recover from the Covid-19 pandemic. The truth is, we at Falcon Contract Flooring can be flexible and can support any hospitality business at any desirable pace they require.

Falcon understands the importance of hotels keeping rooms online 24-7 to cope with supply and demand, which is why we offer a reactive and maintenance service whereby we receive a call out, attend site, repair or replace the flooring in that area and have the area back online to be sold within a 24-hour period. An offline/sold damaged room means a loss of revenue to any hotel. So, the faster the room or area can be repaired and back online the better for hotel revenue and customer satisfaction.

Forklift in a warehouse

Image credit: Falcon Contract Flooring

As a nationwide flooring contractor, Falcon have professional, trusted and highly skilled installers working all over the UK. The installers work alongside our reactive department who are on call 24 hours a day, seven days a week. With two warehouses spanning over 25,000 sqft, we can store all your specified products and materials, so they are available at the point of any request. The best thing about this is you do not have to pay to stock them or worry about storing them, as we take on the procurement and distribution so you can concentrate on running your hotel and we will focus on what we do best!

With the effects of Covid-19 very much at the forefront of people’s minds, business owners know cash is king, so liquidity is the main focus of every daily decision they make. This said, it is unlikely hotels will be preparing for a pricey renovation project right now. With Falcon’s reactive and maintenance service, full refurbishments are not entirely necessary. Getting rooms back online and available to improve revenue will be beneficial in the long run and an option that may not have previously been considered.

It is not just hotel bedrooms that Falcon can attend. Bars, kitchens, manager’s accommodation, corridors; they are all vital aspects of a building and must be maintained. If the site needs surveying before installation, Falcon can provide this free of charge. This is not an operation that has been manifested overnight. In 2019, Falcon attended more than 2,500 callouts over the hospitality sectors, bringing hotels and bars back to life: whilst saving them further loss of revenue. Falcon have worked hard to build this service and work alongside well-known brands such as Premier Inn, Marriott, Travelodge and Whitbread for many years.

Close up image of a man installing a carpet

Image credit: Falcon Contract Flooring

A review from Travelodge states: “We have been very impressed with the service standards, speed of service and account management. The speed and customer service is second to none compared to any of our outsourced contractors.”

Falcon’s values rest on transparency. We work hard to build good working relationships with our partners and will be clear and precise every step of the way. If we can help by bringing your hotel rooms back to the high standards they deserve and help you to achieve 100 per cent occupancy and customer satisfaction, then at the end of a day we feel very proud to have played an integral role within your organisation.

We ensure minimum disruption to your business and your revenue whilst we work to strict SLAs and health and safety guidelines. All our installers have the appropriate PPE and stick to all government guidance when working. Falcon have a coronavirus policy in place that is followed to the letter and all necessary procedures are in place to make sure if installers are visiting your site, we are respectful and safe throughout.

This is the service you need to have, that you didn’t know you needed. It’s like the first time you tried Netflix; you thought you had all the channels and films you could ever wish for, and suddenly there was a service that offered so much more. That’s us at Falcon. We’re worth reaching out to, because once you’ve tried us, you’ll never look back.

If you would like any further information regarding our reactive and maintenance service, please contact us and we would be happy to help.

Falcon Contract Flooring is one of the brands that has taken advantage of our Industry Support Package. To keep up to date with supplier news, click here.

Main image credit: Falcon Contract Flooring

Hamish Kilburn / 03.02.2021

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