FEATURE: Hotel staff demand smart hospitality post-pandemic

730 565 Hamish Kilburn
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FEATURE: Hotel staff demand smart hospitality post-pandemic

As hospitality businesses across the UK prepare for a safe reopening from tomorrow, an exclusive survey shows exactly the wages, conditions and training hospitality workers want. Planday’s industry expert Jonne Tanskanen explains…

Did you know 81 per cent of people frequently or always consider hotel reviews before booking? 

Do you want to get an edge over your competitors? Do you want prospective customers to see that staying or dining at your hotel will be just the experience they are after post-lockdown?

Now — more than ever — the investment you make into creating memorable experiences will define your success going forward. It’s clear that as your hotel plans its reopening, competition to offer consumers the best-possible experience will only intensify and that means hotel owners and HR departments must step up to keep the people delivering those experiences for longer.

So what can you do to make your reopening a success and look after your people?

Smart businesses start by investing in keeping good staff. By embracing flexibility, transparency and open communication with your staff, you can keep quality staff for longer, creating better experiences for your customers and helping grow your business.

To help you do just that, we recently partnered with the HRC Show in London to deliver the UK’s Largest Hospitality Salary Survey.

We spoke with more than 1,800 hospitality professionals from around the UK — at varying levels of seniority with a range of experience — to get a deeper understanding of exactly what they want from work and how smart businesses like yours should invest in getting the best results out of them.

And now it’s ready in an exclusive report you can download today.

We dive into the details of the annual salaries of hospitality professionals. We share insights into how many overtime hours workers in businesses like yours actually do each month.

And we have the list of what hospitality workers want to stay in the industry longer.

Hear exactly what your employees expect in benefits. Read about the drivers that keep them in their roles. See the training and development UK hospitality staff want to take their careers — and your business — to the next level.

Make a smarter investment in the staff that help you stand out from the crowd. Get the insights you need today. 

Planday is one of the brands that has taken advantage of our Industry Support Package. To keep up to date with supplier news, click here. And, if you are interested in also benefitting from this three-month editorial package, please email Katy Phillips by clicking here.

Main image credit: Planday

 

Hamish Kilburn / 03.07.2020

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