Falcon Contract Flooring started in 1985 as two men in a van. A family run business based on morals; nothing has changed to this day. As an award-winning nationwide flooring contractor, we have achieved a 40 per cent growth year on year for the last five years. Since 2012, we have exceeded a staggering 675 per cent growth, and this down to sheer hard work and commitment.
Our unique selling point is simple, we are an honest brand. As an innovative differentiator, we are about to launch our very own CRM (Customer Relationship Manager) system, something we have been working on for several years to get just right, in the hope of achieving the perfect client and contractor relationship. The primary objective is to drive transparency through so the client can see exactly what stage their project is at; like a tracking process. This will be a first for the flooring trade and is a first to market application.
Falcon’s reputation has earned us some of the top hospitality clients in the UK, including the biggest hotel chains in the UK – Travelodge and Premier Inn. Covering new builds and refurbishments, we have held the contract with these two hotel giants for several years. Falcon have build up a good portfolio in Healthcare with a large contract with BMI hospitals around the UK, as well as Audley villages Retirement homes. Falcon can adapt to the client’s needs and last-minute changes do not faze us, we will always make sure the job is completed and the job is completed to the highest of standards.
Falcon can offer a reactive and maintenance service; offering work completions with 24 hours SLA. If a hotel room goes offline, Falcon can potentially attend, repair or replace within a day; helping the hospitality sector keep up with demand and revenue. They offer minimal disruption to a business whilst working to strict Health and Safety guidelines.
With more than 100 installers up and down the country, we focus on delivering an excellent service around the clock, 24 hours a day; using money saving ideas and dedicated staff. In 2019, by fine tuning our quotes and minimising waste, Falcon saved clients over £1million and saved 1000 tonnes in waste material going to landfill by recycling.
We have just opened our first overseas office in India and are looking forward to opening the first of 12 offices in the USA soon. The falcon is ready to fly.
Our work doesn’t go unnoticed. In 2018, Falcon attended the NatWest Great British Entrepreneur Awards where Charles, our managing director took home the Family Business Entrepreneur of the Year award for the Midlands and went on to be shortlisted for the National awards. In 2019, the company were the winners of the National Small Family Business of the Year, an event hosted by Family Business United at the Mayfair Hotel in London. Last year, in 2020, SME News awarded Falcon with the Best Commercial Flooring Company – UK.
This small family run business in the heart of Worcestershire is proud of the accomplishments achieved to date, but we are most proud of the team we have on board, who strive every day to be the best and to make all our clients happy and satisfied.
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