Guests Feedback to Hoteliers That an Uncomfortable Bed Is Simply Unacceptable

150 150 Daniel Fountain
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For its July 2012 issue, Consumer Reports asked more than 22,000 readers about their stays at 44 US hotel chains. The survey revealed that 27% of respondents had at least one complaint, the most common being uncomfortable hotel beds. It seems that more hotels are getting it wrong than right, but the ones who are doing a good job, certainly are boasting about it. In essence a comfy bed is good for business. In fact 10% of respondents cited a luxurious bed and linens as an important factor in choosing a hotel. Hoteliers need to realise that the most important item within any hotel room is the bed and much more attention should be paid when choosing a mattress. Innovative Devon based mattress manufacturer Naturalmat has the solution to these complaints. Hoteliers should opt for environmentally responsible, organic, handmade and above all comfortable mattresses.Naturalmat are pioneers in natural fibre technology and have developed the perfect natural sleeping environment from creative new raw materials such as Soil Association organic wool (which is anti-dust mite, anti-mosquito and anti-moth, through a natural treatment). All Naturalmat mattress covers which are guaranteed anti-bed bug too. Another exciting component is organic coir fibre. This sustainable material greatly enhances the ventilation and spring of the mattress and is another example of intelligent use of renewable natural resources. Other sumptuous materials found within a Naturalmat mattress are mohair, cashmere, horsetail hair and bamboo from environmentally conscious sources, and all biodegradable that combine to create a truly green products made by a great British company.

In 2011 Naturalmat successfully won the contract to manufacture all 686 mattresses for Yotel New York City, the largest newly opened hotel in New York last year. This year Naturalmat have created all mattresses in the brand new Z Hotel Soho and Z Hotel Victoria, as well as supplying the Manoir Aux Quat’Saisons, Chewton Glen and Cliveden. Previously Naturalmat have worked with other high profile clients including The Connaught, Claridges and several boutique hotels.

’The single most important thing in any hotel room is the bed, and what makes a great bed is a great mattress. The perfect mattress is one that is extremely comfortable, sumptuously supportive, long lasting and consistently good. It is the mattress that will give the hotel guest the definitive ‘wow’ factor. A well made mattress will have high quality natural fillings, be robustly made by hand and offer excellent support, breathability, ventilation and insulation, and ideally offer hypoallergenic benefits as well. The very best mattresses will be all this, manufactured from fully sustainable raw materials, organically sourced where possible and produced by environmentally conscious companies,’ says Peter Tindall, Naturalmat Company Director.

Naturalmat mattresses are available to buy at their London shop at 99 Talbot Road, London W11 2AT. Tel: 020 7985 0474 or look online at www.naturalmathotel.co.uk to see Naturalmat’s full range of hotel mattresses.

Daniel Fountain / 25.09.2012

Editor, Hotel Designs

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Work highlights: Charles joined Forum Events in 2022. With a background in publishing, editorial media and events, Charles brings a wealth of experience to his role as Senior Production Manager. Having being involved with SPACE from the outset, he is excited to see the brand grow and develop.

Fun fact: People tell Sienna she gives off Bridget Jones vibes, and she loves to bake, always making sure there are shortbreads floating around the office

Work highlights: Sienna joined Forum Events & Media Group while studying Communications and Media, starting in the sales team where she managed and helped launch the first the PA Life Leading Venues of London SHOWCASE, where she built relationships with luxury venues across the capital. Drawn to the stories behind these spaces, she naturally transitioned into the editorial team, creating social media and editorial content. Upon graduating in June 2026, she is excited to be joining as Assistant Editor for Hotel Designs and SPACE.

Fun fact: When not working, Jess can usually be found tending to her kitchen garden in the Sussex countryside or foraging for herbs in the nearby woods. A keen grower, she recently studied a RHS Level 2 Diploma in the Principles of Horticulture during her spare time.

Work highlights: Jess joined SPACE magazine in 2022 and has since progressed from Assistant Editor to Editor. During this time, she has worked across many aspects of the publication – from shaping editorial strategy and overseeing operations to contributing to art direction and representing the brand on stage at industry events including Surface Design Show and WOW!house.

Alongside her role at SPACE, Jess has built a creative career spanning the arts, culture, design and travel sectors. Prior to joining the magazine, she spent more than a decade in the commercial art industry, in artist liaison, gallery management, and curating collections for the hospitality sector across hotels and cruise ships. During this time, she also worked on freelance projects as a writer, photographer, and creative content producer.
 
Jess studied photojournalism at London College of Communication and the Danish School of Media and Journalism and holds a first-class BA (Hons) in Culture, Criticism and Curation from Central Saint Martins.

Fun fact: Katy has spent years perfecting all kinds of accents and loves a good impersonation!

Work highlights: Katy has been with Hotel Designs since the beginning, way back in 2015 when Forum Events & Media Group acquired the brand.

During this time, she has fostered many meaningful relationships with clients from across the hospitality spectrum, as well as playing a pivotal role in the launch of The Brit List Awards, Hotel Designs MEET UPs, client-led roundtables and panel talks, brand and website redesigns, HD Wellness Sets, DESIGN POD podcast, Hotel Designs LIVE panel talk series, Accessible Design Talks and more. Katy is always on the lookout for the next opportunity to help grow the Hotel Designs brand even further.
 
Most recently Katy has stepped in to the role of Publisher at SPACE magazine, the printed bi-monthly publication focused on hotel design, architecture, and development.

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