El Lodge boosts guest experience with new virtual concierge

150 150 Daniel Fountain
  • 0

With forecasters predicting another record year of snowfall for the 2013 skiing season, guests at the luxurious El Lodge Resort in Sierra Nevada, Spain, can also enjoy the benefits of its newly installed virtual concierge solution from Cardola.The ski and spa resort, part of the MC hotels group, has installed Cardola’s VirtualHotel solution on its in-room iPads. An iPad, including the VirtualHotel app will be available for guests to access and use in each of its 20 bedrooms. Cardola’s application allows guests at the Spanish ski resort to easily access information about hotel services and the local area, helping them plan their days and spend more time enjoying the slopes.

From the comfort of their luxury suite guests can access the app to view menus and reserve a table at the resort’s bars and restaurants; MC Grill, Suite Nevada, The Bar and The Lounge. They can also book treatments at the hotel’s spa, reserve their skiing gear or even book skiing lessons for themselves or their children.

Tim Butterworth, managing director at Cardola comments, “Our VirtualHotel solution opens El Lodge’s doors to clientele from all over the globe, breaking down any language barriers by offering multi-lingual services, 24 hours a day. Skiing holidays can be very hectic and our VirtualHotel solution gives guests an easy way to interact with the hotel, allowing them to make the most of their time away.”

The application is available to download direct to all guests’ own devices via the app store – providing guests with additional access to services before, during and after their stay.

Daniel Fountain / 03.02.2013

Editor, Hotel Designs

Share

  • 0

Fun fact: I’m usually the person friends rely on to organise trips, schedules, and group plans.

Workhighlights: Successfully coordinating events from planning through to delivery and seeing everything come together on the day.

Fun fact: xxxxxxxxxxxxx

Work highlights: xxxxxxxxxxxxxxxx

Fun fact: People tell Sienna she gives off Bridget Jones vibes, and she loves to bake, always making sure there are shortbreads floating around the office

Work highlights: Sienna joined Forum Events & Media Group while studying Communications and Media, starting in the sales team where she managed and helped launch the first the PA Life Leading Venues of London SHOWCASE, where she built relationships with luxury venues across the capital. Drawn to the stories behind these spaces, she naturally transitioned into the editorial team, creating social media and editorial content. Upon graduating in June 2026, she is excited to be joining as Assistant Editor for Hotel Designs and SPACE.

Fun fact: When not working, Jess can usually be found tending to her kitchen garden in the Sussex countryside or foraging for herbs in the nearby woods. A keen grower, she recently studied a RHS Level 2 Diploma in the Principles of Horticulture during her spare time.

Work highlights: Jess joined SPACE magazine in 2022 and has since progressed from Assistant Editor to Editor. During this time, she has worked across many aspects of the publication – from shaping editorial strategy and overseeing operations to contributing to art direction and representing the brand on stage at industry events including Surface Design Show and WOW!house.

Alongside her role at SPACE, Jess has built a creative career spanning the arts, culture, design and travel sectors. Prior to joining the magazine, she spent more than a decade in the commercial art industry, in artist liaison, gallery management, and curating collections for the hospitality sector across hotels and cruise ships. During this time, she also worked on freelance projects as a writer, photographer, and creative content producer.
 
Jess studied photojournalism at London College of Communication and the Danish School of Media and Journalism and holds a first-class BA (Hons) in Culture, Criticism and Curation from Central Saint Martins.

Fun fact: Katy has spent years perfecting all kinds of accents and loves a good impersonation!

Work highlights: Katy has been with Hotel Designs since the beginning, way back in 2015 when Forum Events & Media Group acquired the brand.

During this time, she has fostered many meaningful relationships with clients from across the hospitality spectrum, as well as playing a pivotal role in the launch of The Brit List Awards, Hotel Designs MEET UPs, client-led roundtables and panel talks, brand and website redesigns, HD Wellness Sets, DESIGN POD podcast, Hotel Designs LIVE panel talk series, Accessible Design Talks and more. Katy is always on the lookout for the next opportunity to help grow the Hotel Designs brand even further.
 
Most recently Katy has stepped in to the role of Publisher atSPACE magazine, the printed bi-monthly publication focused on hotel design, architecture, and development.
Together these platforms offer a comprehensive 360-degree service encompassing digital media, print publishing, and live events – providing unparalleled value to advertisers, partners, and readers alike.