Room Mate Hotels personalises the user experience with Amazon Pay

355 250 Hamish Kilburn
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By implementing this service, Room Mate believes guests will be able to enjoy a more unique, personalised experience before and after their stay…

Room Mate Hotels has improved its user experience and reinforced its position as a Visionary Brand with the introduction of Amazon Pay inside all of its hotels.

From today, guests will be able to quickly and easily book their stay in any of the hotels the international hotel chain operates around the world by using their Amazon log in information.

By implementing this service, Room Mate believes guests will be able to enjoy a more unique, personalised experience before and after their stay.

“At Room Mate we love breaking the mould, being different and surprising. We always rethink everything and this has made us a Visionary Brand,” said Victor Fernández, CEO of Room Mate Hotels.

“The introduction of Amazon Pay is a natural step in Room Mate Hotels’ growth, a fusion of technology and innovation created to make the experience of everyone that chooses us easier and adapted and so that we continue being visionary within the sector. We are very happy to be working with Amazon.”

This latest news adds to Room Mate Hotels’ ambitious expansion plans, with new destinations to be reached including Rome, Paris, Naples, Las Palmas de Gran Canaria, Mallorca and Lisbon.

At present the chain boasts 24 hotels and the new locations will see the size of the company double, going from having 1,522 rooms to having a total of more than 3,052 rooms in its portfolio.

Edouard Chabrol, head of Amazon Pay for France, Spain and Italy, added: “Amazon and Room Mate share a customer focus, management based on data and the capacity to innovate. We work to improve customers’ experience from the moment they make a booking.

“By integrating Amazon Pay, Room Mate enables its customers to make bookings in a more agile, convenient way, improving the conversion of its online channel.”

Hamish Kilburn / 23.10.2018

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