Research: Skills shortage a ‘concern’ for hospitality industry

NFU Mutual’s Hospitality Recruitment Guide, published this week, has revealed that a skills shortage is one of the key concerns for those in the hospitality and tourism industry
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NFU Mutual’s Hospitality Recruitment Guide, published this week, has revealed that a skills shortage is one of the key concerns for those in the hospitality and tourism industry – with 45% of the survey’s respondents citing it.

Unsurprisingly, another issue for the industry has been the potential economic instability brought about by Brexit, according to 47% of respondents. When asked about their plans for Brexit, 85% of those who felt Brexit would impact the sector made no comment.

The impact of the National Living Wage was also listed as a key concern particularly for the hotel industry, receiving the votes of 35% of those representing hotels and 23% of the wider hospitality industry.

The guide has been created by NFU Mutual in partnership with the British Hospitality Association (BHA) and Reed Specialist Recruitment in a bid to provide advice to help senior hospitality figures address their concerns about skills shortage by encouraging them to recruit more young people into the industry.

Darren Seward, hospitality sector specialist at NFU Mutual, said: “Businesses we are speaking with are stressing the huge importance of EU staff to their operations, with real worry that Brexit will result not only in a smaller pool to recruit from but also skills and talent shortages.

“Some businesses already have plans in place for addressing these challenges – such as working more closely with schools and colleges – but in general, very few businesses appear to have done much planning and preparation for Brexit. While it’s difficult to prepare for an unknown, businesses should at the very least start thinking about how they would manage a changed employment landscape, which is how our Hospitality Recruitment Guide can help.”

The full report can be read here

Daniel Fountain / 20.10.2017

Editor, Hotel Designs

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Work highlights: Charles joined Forum Events in 2022. With a background in publishing, editorial media and events, Charles brings a wealth of experience to his role as Senior Production Manager. Having being involved with SPACE from the outset, he is excited to see the brand grow and develop.

Fun fact: People tell Sienna she gives off Bridget Jones vibes, and she loves to bake, always making sure there are shortbreads floating around the office

Work highlights: Sienna joined Forum Events & Media Group while studying Communications and Media, starting in the sales team where she managed and helped launch the first the PA Life Leading Venues of London SHOWCASE, where she built relationships with luxury venues across the capital. Drawn to the stories behind these spaces, she naturally transitioned into the editorial team, creating social media and editorial content. Upon graduating in June 2026, she is excited to be joining as Assistant Editor for Hotel Designs and SPACE.

Fun fact: When not working, Jess can usually be found tending to her kitchen garden in the Sussex countryside or foraging for herbs in the nearby woods. A keen grower, she recently studied a RHS Level 2 Diploma in the Principles of Horticulture during her spare time.

Work highlights: Jess joined SPACE magazine in 2022 and has since progressed from Assistant Editor to Editor. During this time, she has worked across many aspects of the publication – from shaping editorial strategy and overseeing operations to contributing to art direction and representing the brand on stage at industry events including Surface Design Show and WOW!house.

Alongside her role at SPACE, Jess has built a creative career spanning the arts, culture, design and travel sectors. Prior to joining the magazine, she spent more than a decade in the commercial art industry, in artist liaison, gallery management, and curating collections for the hospitality sector across hotels and cruise ships. During this time, she also worked on freelance projects as a writer, photographer, and creative content producer.
 
Jess studied photojournalism at London College of Communication and the Danish School of Media and Journalism and holds a first-class BA (Hons) in Culture, Criticism and Curation from Central Saint Martins.

Fun fact: Katy has spent years perfecting all kinds of accents and loves a good impersonation!

Work highlights: Katy has been with Hotel Designs since the beginning, way back in 2015 when Forum Events & Media Group acquired the brand.

During this time, she has fostered many meaningful relationships with clients from across the hospitality spectrum, as well as playing a pivotal role in the launch of The Brit List Awards, Hotel Designs MEET UPs, client-led roundtables and panel talks, brand and website redesigns, HD Wellness Sets, DESIGN POD podcast, Hotel Designs LIVE panel talk series, Accessible Design Talks and more. Katy is always on the lookout for the next opportunity to help grow the Hotel Designs brand even further.
 
Most recently Katy has stepped in to the role of Publisher at SPACE magazine, the printed bi-monthly publication focused on hotel design, architecture, and development.

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