New Waterloo, a community-centric independent hotel management company, has opened Fidelity Hotel in downtown Cleveland. The adaptive-reuse building is the first new hotel in the city in nearly a decade…
Fidelity Hotel offers much more than a good night’s rest; the property is a beacon of aspiration for the re-emergence of Cleveland’s historic Short Vincent District. The hotel is an adaptive reuse of the 103-year-old Baker Building, located just steps away from shopping, dining, concerts and sporting events. As a premier downtown hotel, Fidelity Hotel is a boutique, residential-style stay and is poised to be a gathering place that provides plentiful opportunities for business and leisure. The property shelters 97 guest rooms and suites, a full-service restaurant offering all-day dining, a bar, meeting space and more.
Image credit: Ali Harper / Fidelity Hotel
“Fidelity Hotel embodies our excitement to introduce a new level of hospitality in the cities we love,” said New Waterloo CEO Bart Knaggs. “With its thoughtful accommodations and inviting nature, Fidelity will elevate the visitor experience in Cleveland, while also acting as a vibrant hub of social and cultural activity to bring the community together for meetings, meals and celebrations.”
Image credit: Ali Harper / Fidelity Hotel
Guestrooms vary from cosy queen rooms to the 65-square-metre Fidelity Suite, perfect for bridal parties, families, or corporate retreats. Each room is outfitted with custom-designed furniture, Waterworks fixtures, and luxurious Bellino Italian linens. Guests can enjoy thoughtful touches like locally sourced pour-over coffee, curated minibars, twice-a-day housekeeping, Allegrini bathroom products, and plush Parachute co-branded robes.
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- Image credit: Ali Harper / Fidelity Hotel
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- Image credit: Ali Harper / Fidelity Hotel
Signature eaterie, Club Room, situated just beyond the charming lobby, presents seasonal menus including classic dishes, regional ingredients and provisions from the local community, and a few fresh takes on Cleveland essentials. Led by Executive Chef Eddie Zalar, Club Room will serve three meals a day, and will also be home to a bustling bar, perfect for a post-work toast.
Fidelity Hotel also offers over 200 square metres of versatile meeting and event space to host an array of gatherings. The Hollenden is ideal for intimate weddings, rehearsal dinners, inspired gatherings, milestone moments, and corporate breakaways, while the board room is a custom-designed, state-of-the-art boardroom ideal for team retreats, strategy sessions, and executive meetings. Finally, the property also houses a stunning private dining room, paired with curated menus, impeccable service at Club Room, and a dedicated event team to ensure seamless execution of every detail.
Image credit: Ali Harper / Fidelity Hotel
The interiors were designed by Curioso and Looney & Associates. Exuding a captivating blend of natural elegance and feminine charm, while incorporating nods to the innate design of the city, the hotel features unique details that balance old and new, including rich colours and patterns, unlacquered brass, hardwood and marble floors, and antiqued mirrors. Drawing inspiration from the surrounding environment, the design seamlessly integrates organic elements like woven textures, natural wood accents, and a vibrant colour palette of plum, soft pink, gold, and cyan, adding a playful yet sophisticated touch, and evoking a sense of warmth and vitality. The overall aesthetic is one of effortless grace, where modern comforts are seamlessly interwoven with a touch of romance.
New Waterloo has prioritised community engagement throughout the project, actively seeking input from local residents and businesses and incorporating their feedback into the hotel’s design, amenities, and surrounding area. Fidelity Hotel is devoted to enhancing Cleveland, believing that a hotel serves as more than just accommodation—it’s a focal point for connection, collaboration, and community advancement. Through various social initiatives and partnerships, the property plans to implement community-specific social impact programs, where a percentage of bookings will benefit local nonprofits focused on food security, workforce development, and community revitalisation. This proactive approach has already fostered a strong sense of ownership and support within the community and has been met with overwhelmingly positive reception, building goodwill and strengthening ties to the city.
Main image credit: Ali Harper / Fidelity Hotel
